T-Mobile Authorized Retailer

Oliver was extremely helpful and knowledgeable. I highly recommend him for your next purchase or just getting any general questions answered.
Feb 13th, 2024

after several years of putting off upgrading my phone, I chose this location to go to and Im really glad I did. The process was super smooth, and Oliver was really helpful!
Dec 9th, 2023

Oct 29th, 2023

The guys there were super helpful and nice. I switched over from Xfinity. T-mobile is better. Better coverage, perks, and better price!
Oct 15th, 2023

We came into the store and were helped by Carvell. Ill just start by saying we have been with t-mobile for over 10 years. We Came in to add a line for our daughter and upgrade my and my husbands phones. Carvel was very uninformed and did not know how to look up what we qualified for and instead of telling us he didnt know the difference between the iPhone 15 and iPhone 15 pro he made a bunch of stuff up I let him know about promotions I had heard of, after about 40 minutes of confusion he called someone else to help us. The other person explained what we could do in under 3 minutes. Then Carvell took back over the sale and proceeded to have his personal cell phone on and chiming, but he could not find it so in the middle of the transaction he kept stopping and looking around the store for his personal cell. He gave us a bunch of incorrect information and I had to keep explaining what the other guys said to us both. Then when we were almost done with the transaction, he tried to upswell us on screen protectors and when I declined he then said that if I didnt get them for $40 each from him t-mobile would not cover any scratches. I declined again and then he picked up the phones we were already trading in and said you know what maybe these are too scratched then and dont qualify for trade in and he tried to take my other newer phone as a trade in. I told him again that we were not trading that one in. He then said he would not use our phones for trade in any more. He had a very annoyed tone and it was clear he wanted to sell the add-ons. I told him that we were going to go somewhere else and that I had heard Verizon had good deals and we may try that. He then very loudly said nice! Sounds good to me! And picked up the phones we had chosen and walked away. T-mobile lost over $2,000 in sales plus our longtime contract. Bummer.
Dec 26th, 2023