Bassett

All the sales staff I have dealt with were wonderful. The products are another thing! Bought a couch at Tukwila location 6 years ago and purchased the extended warranty. Right away upon delivery had multiple issues which then the warranty company would not cover because product came that way :( Tried for over a year to get help help with the management and always received the run around. Finally reached someone at corporate office and they said “no refunds” but gave store credit. Couch was garbage and sent to dump because I could not even donate it because they did not want broken furniture either, go figure :( Tried the Bellevue store 5 years later this last August 2020 and today ( April 2021 ) still awaiting the custom “30 day” order (which I was told due to COVID may be delayed.) Timing was not the problem initially, order came in and was completely wrong! Ordered two matching nightstands; One was not even close to the other, the one that matched what was ordered was made very off skew and out of alignment. Was called and told reordered stands came in but were damaged and would be reordered a second time. Then called again and told now it was the wrong stand. Still awaiting third reorder. Also had ordered custom upholstered bed which was sewn wonky with stuffing coming out seams and mismatched all together. We have bed but it looks like I sewed it myself. Parts of it were reordered but still have not been delivered because they wanted to wait and deliver bed with correct nightstands ( if that is even a possibility) We have been waiting ever since and now are not even receiving any response. We were so foolish to give them more of our money !! RUN PEOPLE , RUN!!!
Apr 16th, 2021

I have been a customer of Bassett Furniture for years now, and this location is no different than the rest. Friendly and helpful staff and, great selection of items.
Aug 5th, 2020

Aug 3rd, 2020

Jul 24th, 2020

Jul 17th, 2020