Zen Loans

I am profoundly disappointed in Charles Black and Zen Mortgage Group. I contacted them back in Spring 2022 to discuss refinance / cash out options from a former employee. Charles contacted me and assured me that "we'll get this done" and that "I won't be left out in the cold". Well unfortunately I was left out in the cold and could not complete the deal after hearing excuses as to why my retirement accounts couldn't be used, then at the end the retirement accounts could be used. I have dissuaded 2 people from using Zen Mortgage Group fortunately. Long story short DO NOT USE THIS COMPANY!!
Jun 6th, 2023

We were lied to by our agent at Zen Loans. We were supposed to get money back. We didn't. They sold our account to another company and our interest rate went up. The Company that they sold us to is am absolute nightmare. Stay away from Zen Loans at all costs. It might just end up costing you your house.
Apr 6th, 2023

This was a horrible experience. The closing was cancelled at least 3 times the day before the closing. They wouldnt return phone calls or reply to emails. It took 6 months for us to close when their buyers were pre approved.
Jan 19th, 2023

1 Because you cant give zero
Jul 11th, 2022

Gregg helped us with a refinance. He is such a pleasure to work. Gregg is on top of things, we had an issue with an appraisal and Gregg was able to get it fixed and ensure that we had no issues with our loan. I would highly recommend working with Gregg, he goes above and beyond for his clients.
May 21st, 2022