Enterprise

Ok
Jan 12th, 2022

Jan 4th, 2022

Today, 4 Dec 21, you gained me as new customer at the La Crosse Airport Enterprise rental car facility. While waiting at the competitor's booth next door, Avis, for the MIA Employee to show-up and assign a car without a Flat Tire, I had the opportunity to observe the Enterprise employee manning the booth around 5:30pm... can't remember his name, slim well dressed individual, perhaps he is the local manager, not sure... Any how, I was so impressed with the way he handled a very challenging customer for over 35 minutes... The lady came in with an expired driver's license, difficult accent to understand, and clueless about the car rental requirements... This Enterprise employee went out of his way to explain the rules and guide the customer on what to do, presented in a very cordial and clear way to the customer.... I said to myself, this is the kind of person I would want to represent my business... professional and keenly aware of the customer's needs and shortcomings... I sat there for over 30 minutes, enough time to compare the Avis encounter I was experiencing vs the dynamics next door at the Enterprise rental facility... my verdict is Enterprise Rent a Car a the La Crosse Airport for me here on... it's funny how sometimes it's the little things that make such a positive impact and from now on I will steer my corporate credit card towards Enterprise at La Cross Airport, instead of my usual for the last 8 years, Avis. To the Enterprise area manager in charge of the La Crosse Airport location, don't let that "slim guy" get away, he is a keeper...!
Dec 11th, 2021

Told by Enterprise that they woud be there for our late arriving flight. No one was there, no number to contact, and just an outright lie. Extremely disappointed. Would put zero stars if able.
Sep 9th, 2021

Warning: Call to confirm your reservation!! I booked online with a third-party website, I received the reservation confirmation email & upon arrival for pick up was informed that they had overbooked and didn’t have enough cars. I have never had an issue with this company before so I was shocked by the oversight. Fortunate for us, we had a secondary option and weren’t left stranded. Though, I was informed several others were also turned away and unable to pick up a car because of overbooking and car shortages. The booking agent was very polite and apologetic (and of course, this wasn’t their fault), which is why I gave this rating 2 stars instead of 1. Overall, very disappointed in the company’s management of bookings and reservations and would strongly recommend calling ahead to confirm your reservation.
Aug 27th, 2021