Hawaii Mortgage Broker

I am glad to work with PRMG Inc . The loan process is very demanding. However, the loan officer worked with me closely through the entire steps to ensure that I presented ... more

Marcelle is great. I can't say enough good things about her. She is very thorough with what she does and has connections everywhere. She is simply the best, and I would n ... more

Dan knows the industry and is a go-to resource for consumers and affiliated professionals alike.

Rory and his team were amazing. Buying a home can be overwhelming at times, especially when you are also selling a home at the same time. Rory and his team took hold of t ... more

We absolutely loved working with Robert and Jeff at Paradise Home Mortgage! They helped us achieve our dream of purchasing our first home. If anyone is looking for a grea ... more

Friendly get professional service. Best company ever

McKay is awesome. He is friendly, efficient and detailed. It was stressful buying my first home, especially since I was out of state and in the process of moving. McKay w ... more

Thank you Prime Lending. I had a wonderful experience with Prime Lending. The process went smoothly. The loan officer was knowledgeable.

Mr. Brad Nelson, what a Great young man you'll find him in customer service. He helped me set up my account and explained it in a understandable manner. All the while hel ... more

I'm so glad now that banking iz open for the customers of HALEIWA.becuz of the coronavirus we had to go all the way to mililani because the wahiawa branch was closed.as w ... more

I'm not a customer, I just wanted some rolls of quarters. They gave them without any problems and the customer service was nice for that interaction

Slower than any other branch. Slower in reflecting account. Buster than any other branch

Very helpful staff, air conditioned nearly to the point of refrigeration.

Tristan Castro was an absolute pleasure to work with for our home purchase! He is very courteous, knowledgeable, and prompt in responding to all of our inquiries during t ... more

I was fortunate to work with John Keifer a.k.a. Johnny Loans in securing a mortgage for my first house ever, in Ewa Beach, HI. He's a go getter and extremely professiona ... more

The most pain free mortgage ever. Alan Wataguchi made my home buying journey amazing, thank you.

Should b open on Saturdays

I know I have an overdraft; yes, I do sometimes deposit late, but sometimes right away. Yes, they charge $35.00 each, but they don't have to lock my online banking. I cal ... more

The Kailua branch has terrible service Tachel is the worst teller they have she always has a snippy attitude the branch manager was unwilling to help us refi a loan to sa ... more

I have a small business account and try to PIN number and my account closed and I had Owe money to bank I called and visit OMG somebodys use my account pay phone bill ATA ... more

30-40 minute wait to speak to customer service for an error on fhbs side. Can't do business like this. So frustrating. Gonna find a better bank.

I used to bank here a while ago. I didn't have problem. Because I like this location with parking.

Tellers are always welcomed me and friendly. It is not too crowded. They have lots of parking spots, but I just park at the nearby shopping center and walk here.

First Hawaiian Bank, where time stands still and your patience is put to the test! If you're looking for a bank that's a throwback to the late '90s, look no further. Well ... more

Fridaypayday for everyone and rentbut 2 tellers to take care Line is ridiculously LONG!!! What a very irresponsible way of taking care of your customersthe ones you acted ... more

Walk past long drugs to find the branch. The map point to Safeway location but it is actually beside long drugs. Look for long drugs and it is beside the pharmacy :)

Horrible branch Manager. Go to any other bank but this one. Two thumbs down.

Service is consistently SLOOOOOWWW. It is a struggle to get anything accomplished timely and their hours are very inconvenient for the average working person. Would not r ... more

Chris is awesome.

Trying to save a few dollars, this already profitable bank closed several branches such as the Hawaii Kai branch on Saturdays. At Kahala the line is 27 customers long an ... more

Havei to waiit 35 minutes to talk to customer service. Absolutely ridiculous.

Since the beginning of 2023, there have been a number of unauthorized withdrawals from my First Hawaiian Bank account that I don't remember. I have contacted First Hawaii ... more

Excellent location. Great service provided by the tellers, who are really professional, and provide great service to their customers who they treat individually and with ... more

They're ok. I banked there for over a year. Not the friendliest staff in the world but they're not rude either. No banking phone app. You pay extra for online banking. Ho ... more

horrible, awful, unacceptably bad bank experience. i opened an account. it was not possible to do external transfers. i called and was told someone would reach out to me. ... more

Good service. Everyone is friendly and helpful.

Very pleasant bank to do business with. Vibe here is much better than bank next door.

I’m extremely happy with the entire process. Roland Shar made it easy for me to buy my home even during the COVID-19 crisis

If youre in search of financing a home, look no further because Shawn will make it happen and he is professional. He took the time to listen to our concerns, address any ... more

, I have to bank there

when i got in the bank, there were 3 guys in line w/ 2 tellers + Business 1 open. 1st guy got helped. 2nd guy, an elderly man went to Business teller. by then , there wer ... more

Great, clear and constant communication. Made our first home buying process a breeze! Everyone was super helpful and will definitely recommend them to everyone we know!

They allow walk in business employees to cut the line like their time is more valuable than the rest of ours is. I go on my lunch break from work and really resent this. ... more

It has been an amazing experience working with Kevin. Kevin is very personable from day one and assisted me every step of the way in the process. He offers a high level o ... more

sometime it's the smallest things. had to have a document notarized, this bank offers one of the few public notary's present on the west side. their notary Helena, who wa ... more

Monique provided excellent customer service. She understood my banking needs and offered me options to help manage my business. Monique is personable, warm and welcoming ... more

Nice tellers. Short wait times. Just in an area with homeless people

Constantly changing hours and closing early along with being overcrowded and understaffed. It's very difficult to cash a check sometimes they put unnecessary long holds o ... more

Everytime I went there for whatever I needed I was showed love and respect and helpful as well. They had this large scale in there....not going to spoil it. Thanks for th ... more