Enterprise Rent-A-Car

Meeling Morstad _{on Google}

Apr 8th, 2024

I have a mixed review. When I got there, I had told the person at the desk that I reserved a standard and needed an intermediate for my company policy. They said it was gonna be no big deal. Theyll take care of it. They didnt have any papers to give me like they normally do. They told me what vehicle I was going to look for and thats it.
I had to exchange the car and they gave me another car again no papers with the second car. Im assuming they assigned me an intermediate like I told them to when I got to the counter when I return the car two weeks later, the receipt that they gave me was very light and barely legible. I didnt think twice about it because enterprise usually takes care of me. We have a corporate account and its never been an issue.
Since April 1. Ive been trying to reach out to somebody to see if they can change the classifications. They dont have to change the cost of it but I need them to change the classification. Ive left three messages not one person has returned. My phone call is very frustrating because I sit on hold for about an hour to be told. I have the wrong location and then they transferring someplace else to a voicemail, it should be a simple fix, but nobody is giving me a call back, and my company thing is out of classification.
I dont know if them not handing any documents as a new thing to save a few dollars. But I assumed when I told them I needed an intermediate and not the standard one that I reserved. That they wouldve given me an intermediate car again no paper for me to check, so I just assume everything was good to go. is the worst part of the review.
The people are very nice. The car was very clean outside of giving us our car key and our car key. They can use a little bit more work on Customer Service. I know theyre very busy and things slipped through the cracks but if I cant get them help me the cost is going to be mine.

Micah May _{on Google}

Apr 4th, 2024

Very happy had a choice of vehicles, the customer service was excellent and he answered all our questions. Would be happy to rent with Enterprise anywhere in the world.

Sandrine Fresnel _{on Google}

Apr 2nd, 2024

Perfect customer service at this Enterprise branch.
Picking up and returning the car was really easy and fast.
And the manager Paul, gave us a wonderful attention when our flight to Fairbanks was delayed and we would no arrive at time to pick up our car there.
Congratulation to the all team! Enterprise just won a new loyal client !

Alan Wiser _{on Google}

Apr 1st, 2024

I was charged $3.90 for gas even though I filled the tank up 2 miles from airport. Repeated requests to remove the charge have been ignored. Pretty sad as an Enterprise loyalty member I get nickeled and dimed and not even a courtesy call to talk.