Airport Home Appliance

Bought a Bosch dishwasher 4 months ago and its already having issues. Called in to schedule service as it is under warranty and they told me they had created a ticket and they would call me back to schedule service. I got this reply for two days. Then I called in again today and they told me I was supposed to contact the manufacturer directly to schedule service. Why they didnt tell me earlier? Its already two days my brand new dishwasher isnt working and we have to resort to wash dishes like the old days. And still were waiting to even just schedule service. Horrible
Apr 9th, 2024

Horrible experience with Airport Home Appliance a tenant for one of our work locations had a horrible experience, while delivering the worker from Airport Home Appliance made a mess and left dirt marks all around the entrance. While being asked nicely to clean up the worker decided to yell and complain to our tenant that he didn't work for him therefor he did not have to clean up after himself even though he didn't try to maintain a clean area and clean his shoes on rug before entering. He then became aggressive with our tenant and wanted to get into a physical altercation with them. This was very unprofessional and while trying to reach out to Airport Home Appliance we received no answer and no call back even after they asked for feedback in the review. UPDATE: ITS BEEN A MONTH SINCE I EMAILED REGARDING THIS ISSUE AND I STILL HAVENT RECEIVED ANSWER
Apr 1st, 2024

Mar 27th, 2024

DO NOT RECOMMEND! YOU CAN BE SCAMMED! We wanted to order thermador appliances from them. We visited the store and the store employee told us we could get a 7% additional discount if our contractor signed up with them. That was a great deal so we requested our contractor sign up with them. After weeks of back and forth our contractor signed up and paid for appliances, we were told its done we had placed the order. Due to all the back and forth we were already behind schedule to get the appliances but our contractor said we can manage. The day after they took the money and confirmed the order they called us and said they cannot honor the discount and we need to buy additional appliances from them to do that. We had to buy a Miele dishwasher so asked if we could order that but they said no, only Bosch. Later the lady went back on that and said buy a thermador refrigerator. We asked her why is what she is saying inconsistent can she send us a pdf or pamphlet or website link stating all these terms? She rudely yelled at us and told us shes cancelling the order and theres no conversation to be had. We asked for a manager to call us but he was also not helpful as they actually misled us and didnt have such a discount. Now we have ordered from another place since we cannot give our business to such dishonest rude people. STAY AWAY!
Mar 25th, 2024

We needed a Refrigerator ASAP and though we might have purchased it from a Big Box store the finish we wanted was not in stock. It was a good thing because Airport came in with a cheaper price and we got it the next day. Though it was not the full experience because we did not come in not knowing what we wanted, Lilian was a pleasure to work with and the sale went smoothly. Delivery was good with care taken removing the old refrigerator and placing the new one. One small nit is that I forgot about the leveling feet adjustment and it would be nice if that was a standard part of the installation process. I did it myself and when I mentioned it I was offered compensation which I did not expect. We would defiantly return to Airport Home Appliance in the future if we needed any more appliances.
Mar 23rd, 2024