Chamber of Commerce

      T-Mobile

      ( 61 Reviews )

      T-Mobile
      • 925 Blossom Hill Rd Suite 1230
        San Jose, California 95123
      •   408-365-5515
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      Hours

      Saturday:
      10:00 AM - 9:00 PM
      Sunday:
      11:00 AM - 7:30 PM
      Monday:
      10:00 AM - 8:00 PM
      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 9:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.0 - (61 reviews)
      42
      3
      3
      3
      10
      Read Our 61 Reviews

      Chamber Rating

      4.0 - (61 reviews)
      42
      3
      3
      3
      10
      › ‹
      • Edy Estrada

        Very good attention
        Feb 28th, 2024

      • Arifur Rahman

        Compared to the store in Curtner and Monterey Road, the customer service in this store in Westfield Mall was very poor. It happened twice. The person at the counter, R.., was not helpful. When I told her she was not proving the service the other store provided to switch phone plans, she was defensive about it. After such poor customer service, she even wanted to share some promotional product offerings. I will avoid this store in the future and may consider switching plans.
        Jan 16th, 2024

      • Akhilesh Prasad

        I don't see any use for the T-mobile store in the Westfield Oakridge Mall. The manager of the store - Eduardo has no powers and they don't honor anything that the T-mobile app online offers. All the sales folks have parroted 'only eligible if you upgrade your plans to 5gGoplus plan'. There was a time when they'd invite and go the distance to retain customer satisfaction but now with their domination in the market, all of them display 'arrogance' - the manager in particular. Is there a way to notify T-mobile upper management to reconsider either removing the manager or empowering the stores to honor online offer or remove the store completely?
        Dec 17th, 2023

      • AZREPAIR We Fix cellphones iPhones computers


        Nov 30th, 2023

      • Chad&Kris Elford

        Horrible and unacceptable support! We are loyal t-mobile customers and have been paying for the xtra protection every month for the last three years - and when told to go to this location because they have the iPhone 13 Pro plus screen protectors in stock - we drove the xtra 20 mins to replace the ones my wife and kids had Unfortunately they did not honour the Protection plan , questioned if we had purchased the coverage / original screen protector from t-mobile and spent the majority of time blaming and trying to get details on the Almaden / blossom hill location it was so bad that my wife threatened to walk over to AT&T to switch mobile operators and cancel the extra protection We will NOT recommend this location and are filing an official complaint to t-mobile for the absolutely HORRIBLE service and customer interaction for customers that PAY significant monthly charges to cover this exact scenario The Elfords
        Jul 7th, 2023

      Read Our 61 Reviews

      About
      T-Mobile

      Visit the T-Mobile store in San Jose and discover America’s largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you’re interested in joining the Un-carrier, our staff at 925 Blossom Hill Road Ste 1230 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

      Contact Info

      Brands

      • T-Mobile
      • tmobile

      Payment Methods

      • AMERICANEXPRESS
      • ANDROIDPAY
      • APPLEPAY
      • CASH
      • FINANCING
      • MASTERCARD
      • SAMSUNGPAY
      • TRAVELERSCHECK
      • VISA

      Questions & Answers

      Q What is the phone number for T-Mobile?

      A The phone number for T-Mobile is: 408-365-5515.

      Q Where is T-Mobile located?

      A T-Mobile is located at 925 Blossom Hill Rd Suite 1230, San Jose, California 95123

      Q What is the internet address for T-Mobile?

      A The website (URL) for T-Mobile is: https://www.t-mobile.com/stores/bd/t-mobile-san-jose-ca-95123-7359?utm_source=google&utm_medium=lastmile&utm_campaign=7359

      Q How big is T-Mobile?

      A T-Mobile employs approximately 20+ people.

      Q What days are T-Mobile open?

      A T-Mobile is open:
      Saturday: 10:00 AM - 9:00 PM
      Sunday: 11:00 AM - 7:30 PM
      Monday: 10:00 AM - 8:00 PM
      Tuesday: 10:00 AM - 8:00 PM
      Wednesday: 10:00 AM - 8:00 PM
      Thursday: 10:00 AM - 8:00 PM
      Friday: 10:00 AM - 9:00 PM

      Q How is T-Mobile rated?

      A T-Mobile has a 4.0 Star Rating from 61 reviewers.

      Hours

      Saturday:
      10:00 AM - 9:00 PM
      Sunday:
      11:00 AM - 7:30 PM
      Monday:
      10:00 AM - 8:00 PM
      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 9:00 PM
      Nearby T-Mobile Locations

      Ratings and Reviews
      T-Mobile

      Overall Rating

      Overall Rating
      ( 61 Reviews )
      42
      3
      3
      3
      10
      Write a Review

      Edy Estrada on Google

      image Very good attention

      Arifur Rahman on Google

      image Compared to the store in Curtner and Monterey Road, the customer service in this store in Westfield Mall was very poor. It happened twice. The person at the counter, R.., was not helpful. When I told her she was not proving the service the other store provided to switch phone plans, she was defensive about it. After such poor customer service, she even wanted to share some promotional product offerings. I will avoid this store in the future and may consider switching plans.

      Business Response on Google Jan 10th, 2024
      Hi Arifur! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future. We'd love to know what it was about the phone plans that didn't align with what other locations have shared. We always strive to ensure our customer know all their options when upgrading or changing plans and apologize if other locations have giving you misinformation.

      Akhilesh Prasad on Google

      image I don't see any use for the T-mobile store in the Westfield Oakridge Mall. The manager of the store - Eduardo has no powers and they don't honor anything that the T-mobile app online offers. All the sales folks have parroted 'only eligible if you upgrade your plans to 5gGoplus plan'. There was a time when they'd invite and go the distance to retain customer satisfaction but now with their domination in the market, all of them display 'arrogance' - the manager in particular. Is there a way to notify T-mobile upper management to reconsider either removing the manager or empowering the stores to honor online offer or remove the store completely?

      Business Response on Google Jan 6th, 2024
      Hi Akhilesh, It's disappointing to learn that we did not live up to our high standards for customer service. Although there are online only offers from time to time, almost all offers are eligible in store! There are also different promotions for specific plans, some of the best being on Go5G+ as you mentioned. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] so we can chat!

      AZREPAIR We Fix cellphones iPhones computers on Google

      image

      Chad&Kris Elford on Google

      image Horrible and unacceptable support! We are loyal t-mobile customers and have been paying for the xtra protection every month for the last three years - and when told to go to this location because they have the iPhone 13 Pro plus screen protectors in stock - we drove the xtra 20 mins to replace the ones my wife and kids had
      Unfortunately they did not honour the Protection plan , questioned if we had purchased the coverage / original screen protector from t-mobile and spent the majority of time blaming and trying to get details on the Almaden / blossom hill location
      it was so bad that my wife threatened to walk over to AT&T to switch mobile operators and cancel the extra protection
      We will NOT recommend this location and are filing an official complaint to t-mobile for the absolutely HORRIBLE service and customer interaction for customers that PAY significant monthly charges to cover this exact scenario
      The Elfords

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      Overall Rating

      Overall Rating
      ( 61 Reviews )
      42
      3
      3
      3
      10

      Write a Review

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