SureStay Plus By Best Western San Jose Central City

Rooms: Handicap accessible, huge tiled roll in shower room and hot tub in the same room. Best hotel room in SJ!
Mar 5th, 2024

The hotel is nice, but the money we deposited that they would return in 4-6 days they never did. It's been one month already..they said they will work on it every time we call and nothing has happened until now.
Feb 21st, 2024

I thank you very much because it was the only hotel that rented it to us at 12:30 pm although they charged us more for renting it earlier because in reality we needed it at that time and the other hotels did not want to rent the rooms earlier... they only say that from 3:00 pm onwards and from there no one moves them..
Feb 17th, 2024

I was here with a large group for an event at the fairgrounds. After a problem with our original reservation, management went out of their way to ensure that everyone in my group had comfortable & appropriate accommodations. Every single employee I encountered was smiling, friendly, and helpful. Breakfast was free and tasty. Rooms were a little bit older, but clean and comfortable. I would absolutely stay here again.
Feb 16th, 2024

DON'T GO to this hotel if you're planning to sleep. They gave room which had joining door with other room and it was impossible to sleep, you hear everything they do. I was calling to receptionist he was super rude saying can't do anything. They told me will change my room but lied. I went next evening they say cant gove other room but after 2 hour they gave good room to my coworker. Last time I called and complained night shift receptionist said i have to check out if i cant sleep. WOW! 0 customer service! Never got chance to talk to management probably they don't even have. I did early checkout because of their unproffessional work.
Feb 6th, 2024