Chamber of Commerce

      Cricket Wireless Authorized Retailer

      ( 48 Reviews )

      Cricket Wireless Authorized Retailer
      Listing Incorrect?
      Listing Incorrect?

      Hours

      Monday:
      10:00 AM - 8:00 PM
      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      10:00 AM - 8:00 PM
      Sunday:
      12:00 PM - 6:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      4.0 - (48 reviews)
      31
      5
      3
      0
      9
      Read Our 48 Reviews

      Chamber Rating

      Verified Member
      4.0 - (48 reviews)
      31
      5
      3
      0
      9
      › ‹
      • Garry Anderson

        I had an incredibly frustrating experience at the Cricket store on Hanes Mill Rd that I feel compelled to share. From the onset, the level of customer service was abysmally low. Upon entering the store, I was bluntly informed by the representative that access to my account was impossible, and to my dismay, they couldn't even confirm whether calling customer support would resolve the issue.My visit was solely to purchase a SIM card to transition from an eSIM to a physical SIM for my iPhone 13 Pro Max. However, the situation quickly escalated when the representative, while on a call with her manager, switched between speaking English and Spanishapparently not realizing I understood both languages. It became clear, despite understanding every word, that they were unwilling to sell me just a SIM card.Feeling undeterred, I reached out to customer service from my vehicle, who swiftly unlocked my account. With customer support still on the line, eager to ensure everything was resolved, I returned to the store at 7:58 PM. Despite the door being open and the representative visibly waiting for the day to end, she coldly informed me she could not assist as she was closing in two minutes, refusing service even with customer support intervening on my behalf.This experience not only highlighted a gross lack of professionalism but also a blatant disregard for customer needs and circumstances. After navigating through the process of contacting customer support and returning to the store in good faith, the refusal to provide assistance was not just disappointingit was unacceptable.
        Mar 30th, 2024

      • Chris Turner

        Came here because my mother in law's iPhone 11 stopped working. She bought it from Cricket less than 2 months ago. The representative was ZERO help. She offered no solutions other than for my mother in law to pay over $200 MORE to get another phone. Completely worthless and EXACTLY the reason why I don't personally use Cricket for my wireless carrier. So frustrating!
        Jan 1st, 2024

      • fawad jamil


        Jan 1st, 2024

      • Dathine Jacobs

        It. Was. Good. Trip. To. Cricket
        Aug 5th, 2023

      • Helenn Aldana

        bad service. They bought a phone, it's 8 days old and it doesn't work, they don't want to become responsible
        Mar 15th, 2023

      Read Our 48 Reviews

      About
      Cricket Wireless Authorized Retailer

      With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk, text, and data access, and no annual contract for cell phone service. Stop by our Winston Salem store today.

      Contact Info

      Products

      • CELL PHONES PHONE PLANS PHONE ACCESSORIES

      Questions & Answers

      Q What is the phone number for Cricket Wireless Authorized Retailer?

      A The phone number for Cricket Wireless Authorized Retailer is: (336) 955-2749.

      Q Where is Cricket Wireless Authorized Retailer located?

      A Cricket Wireless Authorized Retailer is located at 374 East Hanes Mill Road, Ste 5A, Winston-Salem, NC 27105

      Q What is the internet address for Cricket Wireless Authorized Retailer?

      A The website (URL) for Cricket Wireless Authorized Retailer is: https://www.cricketwireless.com/stores/ll/US/NC/Winston-Salem/374-E-Hanes-Mill-Road

      Q What days are Cricket Wireless Authorized Retailer open?

      A Cricket Wireless Authorized Retailer is open:
      Monday: 10:00 AM - 8:00 PM
      Tuesday: 10:00 AM - 8:00 PM
      Wednesday: 10:00 AM - 8:00 PM
      Thursday: 10:00 AM - 8:00 PM
      Friday: 10:00 AM - 8:00 PM
      Saturday: 10:00 AM - 8:00 PM
      Sunday: 12:00 PM - 6:00 PM

      Q How is Cricket Wireless Authorized Retailer rated?

      A Cricket Wireless Authorized Retailer has a 4.0 Star Rating from 48 reviewers.

      Hours

      Monday:
      10:00 AM - 8:00 PM
      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      10:00 AM - 8:00 PM
      Sunday:
      12:00 PM - 6:00 PM

      Ratings and Reviews
      Cricket Wireless Authorized Retailer

      Overall Rating

      Overall Rating
      ( 48 Reviews )
      31
      5
      3
      0
      9
      Write a Review

      Garry Anderson on Google

      image I had an incredibly frustrating experience at the Cricket store on Hanes Mill Rd that I feel compelled to share. From the onset, the level of customer service was abysmally low. Upon entering the store, I was bluntly informed by the representative that access to my account was impossible, and to my dismay, they couldn't even confirm whether calling customer support would resolve the issue.My visit was solely to purchase a SIM card to transition from an eSIM to a physical SIM for my iPhone 13 Pro Max. However, the situation quickly escalated when the representative, while on a call with her manager, switched between speaking English and Spanishapparently not realizing I understood both languages. It became clear, despite understanding every word, that they were unwilling to sell me just a SIM card.Feeling undeterred, I reached out to customer service from my vehicle, who swiftly unlocked my account. With customer support still on the line, eager to ensure everything was resolved, I returned to the store at 7:58 PM. Despite the door being open and the representative visibly waiting for the day to end, she coldly informed me she could not assist as she was closing in two minutes, refusing service even with customer support intervening on my behalf.This experience not only highlighted a gross lack of professionalism but also a blatant disregard for customer needs and circumstances. After navigating through the process of contacting customer support and returning to the store in good faith, the refusal to provide assistance was not just disappointingit was unacceptable.

      Business Response on Google Mar 28th, 2024
      We apologize that this experience didn't go well, however, please know that Cricket is always looking to be better and do better. If you need assistance, please reach out to our Support Team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) or contact one of our customer CARE specialists at 1-800-CRICKET (1-800-274-2538).

      Chris Turner on Google

      image Came here because my mother in law's iPhone 11 stopped working. She bought it from Cricket less than 2 months ago. The representative was ZERO help. She offered no solutions other than for my mother in law to pay over $200 MORE to get another phone. Completely worthless and EXACTLY the reason why I don't personally use Cricket for my wireless carrier. So frustrating!

      Business Response on Google Dec 31st, 2023
      Hi there, we are sorry to hear of your experience at our Authorized Retailer location. We strive to provide an awesome customer experience, and we apologize that you didn't receive smile-worthy service. Please contact our Support Team on Twitter @cricketsupport or on Facebook at m.me/cricketwireless for further assistance.

      fawad jamil on Google

      image

      Business Response on Google Dec 28th, 2023
      5-stars is excellent fawad! Thanks for providing a very positive review! #SmileOn

      Dathine Jacobs on Google

      image It. Was. Good. Trip. To. Cricket

      Business Response on Google Jul 12th, 2023
      Thanks for visiting us! We appreciate the positive feedback & 5-star review! #SmileOn

      Helenn Aldana on Google

      image bad service. They bought a phone, it's 8 days old and it doesn't work, they don't want to become responsible

      Business Response on Google Dec 13th, 2022
      Oh no! We are sorry to see that we only received a 1 star rating. We are sorry to hear about your poor experience. Our goal is to work harder to provide a better experience on your next visit.
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      Overall Rating

      Overall Rating
      ( 48 Reviews )
      31
      5
      3
      0
      9

      Write a Review

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