Chamber of Commerce

      T-Mobile

      ( 129 Reviews )

      T-Mobile
      • 2013 Frontis Plaza Blvd
        Winston Salem, North Carolina 27103
      •   336-659-3501
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      Hours

      Saturday:
      10:00 AM - 8:00 PM
      Sunday:
      12:00 PM - 6:00 PM
      Monday:
      10:00 AM - 8:00 PM
      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.8 - (129 reviews)
      82
      8
      5
      4
      30
      Read Our 129 Reviews

      Chamber Rating

      3.8 - (129 reviews)
      82
      8
      5
      4
      30
      › ‹
      • April Livesay

        We came in for new service for a senior citizen. The guy who helped us gave ONE option WITH a watch option for a 70 yr old lady. I asked for another option and he couldnt/wouldnt help us further because he #1 wasnt a salesman and #2 he wanted to argue his case instead of HELPING and giving options for a senior for TWO lines. Unfortunate!
        Apr 5th, 2024

      • Daniella Giles

        If I could put 0 stars I would. The taxes and fees they give you after advertising these great prices and deals are ridiculous. Make sure you read all the details before agreeing with changing carriers. I was with Metro before tmobile. When I got a letter InThe mail to receive 4 lines for $100 and get FREE phones when you switch. That was all misleading what they do not tell you is when they say $100 for 4 lines they are going to add $300 in fees monthly . And the internet tmobile advertising you can try it for 14 days for no charge is a hassle to get it disconnected. When they say free really they mean they are charging you full price for everything. With out telling you .
        Mar 14th, 2024

      • Ted McPherson


        Jan 4th, 2024

      • Judy Gardner


        Dec 21st, 2023

      • Wonder Foodie

        The service here could be a lot better. Both representatives had a attitude and would not let me really speak without making me feel like they were irritated. Im on customer service and just listening to the customer speaks volumes. The issue was slightly resolved, but I had to turn back around and come in. When I came back in, I tried to speak to the other representative, who got an attitude with me. When I asked, was she available she said I will be in a second and then she walked off and went in the back room for a few minutes. I understand that some people that specialize in a particular area, feel like they know what theyre talking about but you have to pay attention to what the customer is asking you. I had already spent 30 minutes on the phone with customer service and they could not help me which there was some odd issue that was going on in the phone. I just wish there was better customer service and they would listen to the customer before making assumptions and cutting customers off. Attitude is everything. I was told the manager would be in later. There was not a manager on staff.
        Jan 9th, 2024

      Read Our 129 Reviews

      About
      T-Mobile

      Visit the T-Mobile store in Winston Salem and discover America’s largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you’re interested in joining the Un-carrier, our staff at 2013 Frontis Plaza Blvd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

      Contact Info

      Brands

      • T-Mobile
      • tmobile

      Payment Methods

      • AMERICANEXPRESS
      • ANDROIDPAY
      • APPLEPAY
      • CASH
      • FINANCING
      • MASTERCARD
      • SAMSUNGPAY
      • TRAVELERSCHECK
      • VISA

      Questions & Answers

      Q What is the phone number for T-Mobile?

      A The phone number for T-Mobile is: 336-659-3501.

      Q Where is T-Mobile located?

      A T-Mobile is located at 2013 Frontis Plaza Blvd, Winston Salem, North Carolina 27103

      Q What is the internet address for T-Mobile?

      A The website (URL) for T-Mobile is: https://www.t-mobile.com/stores/bd/t-mobile-winston-salem-nc-27103-9404?utm_source=google&utm_medium=lastmile&utm_campaign=9404

      Q How big is T-Mobile?

      A T-Mobile employs approximately 20+ people.

      Q What days are T-Mobile open?

      A T-Mobile is open:
      Saturday: 10:00 AM - 8:00 PM
      Sunday: 12:00 PM - 6:00 PM
      Monday: 10:00 AM - 8:00 PM
      Tuesday: 10:00 AM - 8:00 PM
      Wednesday: 10:00 AM - 8:00 PM
      Thursday: 10:00 AM - 8:00 PM
      Friday: 10:00 AM - 8:00 PM

      Q How is T-Mobile rated?

      A T-Mobile has a 3.8 Star Rating from 129 reviewers.

      Hours

      Saturday:
      10:00 AM - 8:00 PM
      Sunday:
      12:00 PM - 6:00 PM
      Monday:
      10:00 AM - 8:00 PM
      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM

      Related Categories

      Nearby T-Mobile Locations

      Ratings and Reviews
      T-Mobile

      Overall Rating

      Overall Rating
      ( 129 Reviews )
      82
      8
      5
      4
      30
      Write a Review

      April Livesay on Google

      image We came in for new service for a senior citizen. The guy who helped us gave ONE option WITH a watch option for a 70 yr old lady. I asked for another option and he couldnt/wouldnt help us further because he #1 wasnt a salesman and #2 he wanted to argue his case instead of HELPING and giving options for a senior for TWO lines. Unfortunate!

      Business Response on Google Apr 8th, 2024
      Hi! April Livesay, it's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.We also apologize for any unprofessional service you received! Thats not experience we wants for our customers.

      Daniella Giles on Google

      image If I could put 0 stars I would. The taxes and fees they give you after advertising these great prices and deals are ridiculous. Make sure you read all the details before agreeing with changing carriers. I was with Metro before tmobile. When I got a letter InThe mail to receive 4 lines for $100 and get FREE phones when you switch. That was all misleading what they do not tell you is when they say $100 for 4 lines they are going to add $300 in fees monthly . And the internet tmobile advertising you can try it for 14 days for no charge is a hassle to get it disconnected. When they say free really they mean they are charging you full price for everything. With out telling you .

      Business Response on Google Mar 16th, 2024
      I am sorry to hear that the expectations for your pricing did not match what was communicated. I would love the opportunity to look into your account and see where the discrepancy is and if there is a way that I can resolve this for you. If you would please email back at [email protected] with your phone number, I would love to call and discuss.

      Ted McPherson on Google

      image

      Judy Gardner on Google

      image

      Wonder Foodie on Google

      image The service here could be a lot better. Both representatives had a attitude and would not let me really speak without making me feel like they were irritated. Im on customer service and just listening to the customer speaks volumes. The issue was slightly resolved, but I had to turn back around and come in. When I came back in, I tried to speak to the other representative, who got an attitude with me. When I asked, was she available she said I will be in a second and then she walked off and went in the back room for a few minutes. I understand that some people that specialize in a particular area, feel like they know what theyre talking about but you have to pay attention to what the customer is asking you. I had already spent 30 minutes on the phone with customer service and they could not help me which there was some odd issue that was going on in the phone. I just wish there was better customer service and they would listen to the customer before making assumptions and cutting customers off. Attitude is everything. I was told the manager would be in later. There was not a manager on staff.

      Business Response on Google Jan 12th, 2024
      Hello Wonder, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] so we can chat!
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      Overall Rating

      Overall Rating
      ( 129 Reviews )
      82
      8
      5
      4
      30

      Write a Review

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