Winston Salem, NC Electronics Store

Roberto was absolutely great and got all my issues resolved quickly! Only took a day for him to fix my old phone screen so I could transfer everything to my new phone. Hi ... more

This store is horrible, they probably don't get many customers but me being one that came for the first time, it would also be the last one, horrible experience, the youn ... more

Excellent service

Kristen was amazing! Her customer service and knowledge of products and services was top notch! Switching to TMobile was the best decision we ever made and Kristen just p ... more

I signed up for a backstage pass I was told I wouldnt be charged then was charged . I went online to have it canceled they said was canceled then still getting charged fr ... more

Store always closed

Noah was very patient with all my questions & with the multiple items I had to take care of. Even though this isn't a corporate location & is a "Cellular Sales" location. ... more

Came in with a problem. Benjamin was great and remedied it quickly.

Rebecca was amazing!!!

I went in w/ a cell phone not working and walked out in minutes w/ all good. Thanks to Tiffany for excellent customer service with a smile.

I went inside of this Metro store today 3/17/24 at around 12:30/1:00pm. I asked the guy for a charger to charge my iphone 11. He sold me something that looked like it cou ... more

My husband was at store this am with frustrating phone issues. Alex worked with him patiently and was very knowledgeable. He got everything back on track painlessly. W ... more

I went to T-Mobile to see about adding an Apple Watch to my plan. Nai was very helpful and patient with me. She went above and beyond to make sure I was taken care of. Sh ... more

Was not able to look at the product I have and fix it all.

Good service

Opens when ever they feel like it. Nasty attitudes!

Techs were very straightforward and recognized/understood my issue immediately. Had a screen repair, complicated one due to it being my folding screen of a Fold 5, and th ... more

My experience yesterday evening with Samantha was amazing! She had awesome customer service skills, full of product knowledge and very eager to help.... this is a rare fi ... more

Erick was awesome helpful!!

Adam does a great job, give his work a shot if youre looking to fix your phone to get you to your next upgrade.

My daughter dropped her iPhone 11 today and ruined her screen I called mobile matrix to fix it and he did within 10 minutes for a reasonable price I highly recommend his ... more

After having numerous issues and speaking with tech support over the phone multiple times, I decided to come into the store to see if I could get my issue resolved. JOHN, ... more

I felt like the most complicated customer they ever had. But Nina and Mike handled everything perfectly, even stayed after hours to ensure my transfer was complete. Went ... more

Did nothing sent me to geeksquade

Came into this ATT store after a bad experience at another store. We worked with a rep who listened to exactly what we wanted and got right to work on helping us get exac ... more

I walked in and was immediately helped by Z. Her customer service was elite and would highly recommend.

I came to this store very frustrated. Whitney, the store manager, worked with me and gave me outstanding customer service. After she showed me so much empathy for my situ ... more

I spent $1,500 online for a phone to be picked up via the locker option at this location. The locker didn't open and now I've received an email thanking me for my purchas ... more

We came in for new service for a senior citizen. The guy who helped us gave ONE option WITH a watch option for a 70 yr old lady. I asked for another option and he couldnt ... more

This is worst metro pcs store I've ever been too....they never answer the phone..they was suppose to be getting me a replacement phone yet they wont even answer the phone ... more

Horrible experience. I only went to get my screen fixed and left with my screen still cracked and more problems that I came with. My Face ID, brightness, and speaker were ... more

Never will I go back to this store they do not know what they are doing one tells you one thing and the manager then changed it and rips you off!! T Mobile is NO GOOD!

Good customer service

We were dreading the upgrade of our phones/service but thanks to Shamarr we actually enjoyed it! What a friendly, helpful and competent retail specialist! Best customer ... more

(Translated by Google) Very good store, excellent service (Original) Muy buena tienda, excelente atención

This store is workless now you need ID to make your monthly payment I can't believe that after 4 years I use cricket I think is better get Back whit my old company t-mob ... more

I had an incredibly frustrating experience at the Cricket store on Hanes Mill Rd that I feel compelled to share. From the onset, the level of customer service was abysmal ... more

Great service

Jamie was awesome !!

Everything came on time he keeps his word an delivers as said. Yall shop with him

Always a great experience.

Worked out the box, exact replacement!

bad service. They bought a phone, it's 8 days old and it doesn't work, they don't want to become responsible

Drove an hour and a half to see the place. Called the number when the gate was closed, message said Monday through Thursday 12-5, of course I made the trip on a Friday

Fantastic service

The whole process was very simple! My phone had a cracked screen... once I dropped the phone off it was repaired within a little over an hour! Techs are very friendly and ... more

Super friendly. Replaced a battery on a phone, and afterwards, we noticed an odd behavior that may or may not have been related. They took care of that, too - no charge.