Chase Bank

Ive noticed that when they have a line of people in there, they have employees standing in the lobby, making petty conversations with people and directing them to an ATM, that we all know we have the choice to use. But were coming in because we want to. Rather than making small talk, they should have extra Customer helpdesk so they can jump in when needed. I dont come to the bank to make small talk. I come to the bank to do my business stick with that. Thank you.
Apr 4th, 2024

The lady ( Phynique Byrd ) who helped us to open a new account was perfect and such a nice girl that I had never met in my whole life. Thank you, Chase Bank, for such a great service and nice employee like Phynique Byrd.
Mar 31st, 2024

The worst branch in Parma , double check if the really schedule an appointment for you, dont waste your time on unprofessional people
Mar 3rd, 2024

****ZERO STARS**** I needed to remove cash from my account and drove through the ATM at this location. BIG MISTAKE! I tried to remove $180 from my account and the machine stated I had insufficient funds. I knew that I had the funds in my account so, I tried again. I received the same error message. I opened my app only to see that the $180 was in fact removed my account. I think no worries, they can see on camera that the money did not come out. I go into the bank and I'm treated like a criminal. No one helped me instead they called the 1-800 customer service number located on the back of the debit card. They had me file a claim instead of watching cameras and handling the situation inside of the branch. A temporary credit was issued to my account in the amount of $180 while an investigation was conducted. So I think, great! They'll review the cameras and SEE that I did not receive any cash from the ATM. WRONG! Today the money was removed from my account again. I called the claims department no help, they tell me I need to go to the branch and talk to a manager. I tried to do that immediately after it happened and again, was treated like a criminal in my own bank. Back to where we started. I called the bank to talk to a manager and try to resolve the situation. The manager tells me that the camera only shows faces and the machine is not even managed by them. What's the purpose of having a camera?! It's a Chase ATM on Chase property, why would it not be managed by Chase?! Someone help, please!!!
Feb 21st, 2024

Its frustrating because their ATM is broke all the time. Im considering getting a different bank hoping that their ATM works better. I dont understand.
Nov 22nd, 2023