Don Jacobs Toyota Service Center

Mar 29th, 2024

I tried to make appointment with my 2019 Toyota Camry . Called 2-twice and wanted to know total cost for oil change and tires rotation. Ones I was put on hold for ever - didnt get answered. In few days call back and didnt get information, transferred to voicemail no one called me back. It means the price you will get depends on person you will meet.
Mar 20th, 2024

Diagnostic appointment for a side window issue. No updates for 2 hours so I ask and am told they went to get a part for the repair and would be done in an hour. An hour later no update so I ask and am told the part just arrived and it will be another hour. Meanwhile I get a text message saying they did a 60 point inspection and recommend 5 routine fluid services each costing hundreds of dollars. Why the hell are you checking fluids for a window repair. Maybe offer to run it through a car wash during the 3 hours waiting for a part or reschedule once the part is in stock. At least tell me what is going on so i can decide. If they told me at beginning I would be stuck here for over 4 hours I could have made arrangements for a ride, errands or lunch. UPDATE: I finally get my car after 4 hours and when I complain the window repair took so long im told it was the recall repair I was actually waiting for....NO ONE EVER SAID THEY WERE DOING A RECALL REPAIR! I guess they just saw an opportunity to make more money from Toyota at my expense.
Feb 12th, 2024

A decent dealership a little on a high price side for their used cars I thought
Nov 25th, 2023

Exceeded my expectations o n buying my tires
Nov 13th, 2023