Hertz

#Hertz location closed. Received email confirmation of our rental 3 days prior to arrival but nothing advising us of the closure. No cars available elsewhere. Now stuck at our vacation rental after a $40 Lyft ride. Was a 25 year loyal customer but they have broken that trust.
Aug 7th, 2021

This company is struggling and could ruin your trip. You should choose another option! I have used Hertz many times over the years and have never experienced the unprofessional and unreliable treatment like our recent trip to NC. I booked a car in advance, confirmed my reservation the week of the trip, and received a 24 hour reminder email from Hertz. All had the address for pick up. Upon arrival at the provided address, I found out Hertz hadnt been located there in months! When I called Hertz, they rudely told me it was a seasonal location and that I shouldnt have booked there. When I asked to submit a complaint, I was told to send an email its been 2+ months with no reply. This caused me to be late for a wedding and I had to pay significantly more with a different rental company, since I was booking last minute. This was shockingly poor customer service.
Aug 7th, 2021

I have tried renting from the Juneau Hertz on multiple occasions. My flight lands, and no one is at the counter. One time I waited 45 minutes, another time 30 minutes. If you call the number the show on the counter, no one picks up. Today, I am arriving at 10:54pm, but the location closes at 10:00. If anyone is there. I tried calling to ask about how I would get my car. It went to voice mail but the mailbox is full. As a president's circle member, I really do prefer to rent from Hertz, but not in Juneau.
May 15th, 2021

Don't do it. Waited an hour for someone to show up to get me a car I reserved 2 months ago
Dec 20th, 2020

Website didn't work well. Couldn't get coupons to work. Had to call the location. Vehicle had bare bones extras.
Sep 19th, 2020