Hertz

If I could give this place negative stars I would. Good luck reaching Hertz downtown because they rarely answer their phone. The voicemail says to leave a message but they don't call you back. While most people wont deal with my incident it speaks of how poorly this location is ran. My rental vehicle was impounded and I notified them they day of the impound because I didn't have authority to pick the vehicle up. Despite me sending out three reminder calls, Hertz took over two weeks to retrieve the vehicle at my expense. I was automatically charged over $1700 in fees without any email or phone call to notify me of the charge. When I showed up at the physical location, the people at the front desk were unable to help me, or give me any explanation as to why they took over two weeks to retrieve the vehicle. I did not get any notification simply because they forgot to ask me for my email. They then preceded to charge me a second time for over $1700, and once again failed to answer their phone when I tried to contact them over a second charge. The people working the front desk here do not know how to do their job. AVOID RENTING WITH HERTZ AT ALL COST.
May 4th, 2021

Made the experience of having a rental while my car was in a body shop for repairs so smooth for me. I thought this was going to be a much more complex situation but it wasnt. Thank God.
Jan 17th, 2021

Jan 15th, 2021

Best experience renting a car... EVER. Such a smooth process with George. If we come back up here again (from Texas), will definitely use again. Thanks George!
Jan 15th, 2021

Was ok. Lack of guidance on exiting parking garage. You need a ticket they provide which we had just wasn't told about it. Would be great if the offered a drop box at train depot
Oct 18th, 2020