Big Dog TV & Internet - DISH Authorized Retailer

Randy Hopkins _{on Google}

Apr 24th, 2023

Ed is very professional and knowledgeable. He answered all of our questions. I feel he went above and beyond our expectations. We would not hesitate to refer Big Dog and Ed for security monitoring purposes.

Laurie P. _{on Yelp}

Mar 10th, 2023

We were switching out satellite provider. We initially went to Big Dog in Idaho Falls, who we had worked with before, but were referred to the Pocatello office. They started out to be responsive and very helpful. They found us the best deal with cash back and arranged for installation. We thought everything was going well and would be as they promised. However, after set up they completely forgot about us. They didn't submit the forms correctly to get the rebate promised. We kept waiting for it to happen. Every time we called about it they said they would fix it. They never did. They finally said they'd split the rebate since it was too late to fix with the provider and they'd just have to pay it. Not our fault they didn't do it right the first time, but I guess we got something. We will never use them again. Next time we will just deal with the 800 number of the big company instead of trying to go local. Very disappointing service after the sell.

Laurie Parker _{on Google}

Mar 8th, 2023

We were switching out satellite provider. We initially went to Big Dog in Idaho Falls, who we had worked with before, but were referred to the Pocatello office. They started out to be responsive and very helpful. They found us the best deal with cash back and arranged for installation. We thought everything was going well and would be as they promised. However, after set up they completely forgot about us. They didnt submit the forms correctly to get the rebate promised. We kept waiting for it to happen. Every time we called about it they said they would fix it. They never did. They finally said theyd split the rebate since it was too late to fix with the provider and theyd just have to pay it. Not our fault they didnt do it right the first time, but I guess we got something. We will never use them again. Next time we will just deal with the 800 number of the big company instead of trying to go local. Very disappointing service after the sell.