Hawaii Loans & Advances

Mr. Brad Nelson, what a Great young man you'll find him in customer service. He helped me set up my account and explained it in a understandable manner. All the while hel ... more

I'm so glad now that banking iz open for the customers of HALEIWA.becuz of the coronavirus we had to go all the way to mililani because the wahiawa branch was closed.as w ... more

I'm not a customer, I just wanted some rolls of quarters. They gave them without any problems and the customer service was nice for that interaction

Slower than any other branch. Slower in reflecting account. Buster than any other branch

Jeff and his team provided exceptional service. He truly went above and beyond to ensure that everything was processed in a timely manner. I would recommend Paradise Home ... more

Located at the entrance lobby of the NEX Pearl Harbor Fleet Store

Very helpful staff, air conditioned nearly to the point of refrigeration.

Wow, I called A 1 bail bonds and I was very surprised and delighted. I spoke with Nick and I felt right at home. I was surprised because I felt like I was talking to a f ... more

Tristan Castro was an absolute pleasure to work with for our home purchase! He is very courteous, knowledgeable, and prompt in responding to all of our inquiries during t ... more

The most pain free mortgage ever. Alan Wataguchi made my home buying journey amazing, thank you.

I called just about every Bail Barnes men on this island they all gave me the runaround with these guys were amazing right on it I used them a few times and every time th ... more

A 2/1 buy down was promised on our recently purchased home. Instead they used our seller credit for closing cost and not towards the buy down. After asking multiple time ... more

Should b open on Saturdays

I know I have an overdraft; yes, I do sometimes deposit late, but sometimes right away. Yes, they charge $35.00 each, but they don't have to lock my online banking. I cal ... more

The Kailua branch has terrible service Tachel is the worst teller they have she always has a snippy attitude the branch manager was unwilling to help us refi a loan to sa ... more

I have a small business account and try to PIN number and my account closed and I had Owe money to bank I called and visit OMG somebodys use my account pay phone bill ATA ... more

30-40 minute wait to speak to customer service for an error on fhbs side. Can't do business like this. So frustrating. Gonna find a better bank.

I used to bank here a while ago. I didn't have problem. Because I like this location with parking.

Tellers are always welcomed me and friendly. It is not too crowded. They have lots of parking spots, but I just park at the nearby shopping center and walk here.

First Hawaiian Bank, where time stands still and your patience is put to the test! If you're looking for a bank that's a throwback to the late '90s, look no further. Well ... more

Fridaypayday for everyone and rentbut 2 tellers to take care Line is ridiculously LONG!!! What a very irresponsible way of taking care of your customersthe ones you acted ... more

Walk past long drugs to find the branch. The map point to Safeway location but it is actually beside long drugs. Look for long drugs and it is beside the pharmacy :)

Horrible branch Manager. Go to any other bank but this one. Two thumbs down.

Service is consistently SLOOOOOWWW. It is a struggle to get anything accomplished timely and their hours are very inconvenient for the average working person. Would not r ... more

Chris is awesome.

Trying to save a few dollars, this already profitable bank closed several branches such as the Hawaii Kai branch on Saturdays. At Kahala the line is 27 customers long an ... more

Havei to waiit 35 minutes to talk to customer service. Absolutely ridiculous.

Since the beginning of 2023, there have been a number of unauthorized withdrawals from my First Hawaiian Bank account that I don't remember. I have contacted First Hawaii ... more

Excellent location. Great service provided by the tellers, who are really professional, and provide great service to their customers who they treat individually and with ... more

They're ok. I banked there for over a year. Not the friendliest staff in the world but they're not rude either. No banking phone app. You pay extra for online banking. Ho ... more

horrible, awful, unacceptably bad bank experience. i opened an account. it was not possible to do external transfers. i called and was told someone would reach out to me. ... more

Good service. Everyone is friendly and helpful.

Very pleasant bank to do business with. Vibe here is much better than bank next door.

, I have to bank there

when i got in the bank, there were 3 guys in line w/ 2 tellers + Business 1 open. 1st guy got helped. 2nd guy, an elderly man went to Business teller. by then , there wer ... more

Great, clear and constant communication. Made our first home buying process a breeze! Everyone was super helpful and will definitely recommend them to everyone we know!

They allow walk in business employees to cut the line like their time is more valuable than the rest of ours is. I go on my lunch break from work and really resent this. ... more

Joe stood by his word and called back knowing I wouldn't be needing his service... that's character so my loyalty stays with him

sometime it's the smallest things. had to have a document notarized, this bank offers one of the few public notary's present on the west side. their notary Helena, who wa ... more

Monique provided excellent customer service. She understood my banking needs and offered me options to help manage my business. Monique is personable, warm and welcoming ... more

Nice tellers. Short wait times. Just in an area with homeless people

Constantly changing hours and closing early along with being overcrowded and understaffed. It's very difficult to cash a check sometimes they put unnecessary long holds o ... more

Everytime I went there for whatever I needed I was showed love and respect and helpful as well. They had this large scale in there....not going to spoil it. Thanks for th ... more

Hate this bank sadly since management changed

I filed to open my application to open an account with the right address to my surprise they change it to a different address so the checks I ordered were sent to the wro ... more

I HAVE BEEN WITH FIRST HAWAIIAN BANK FOR 29 YEARS OPENED IN HILO HI. NOW USING THE MILILANI BRANCH THEY THREATENED TO DESTROY THE CONTENTS OF MY (SAFE DEPOST BOX) IF CO ... more

I just move to the island and they where polite and handsome, They help me through out the opening of my account, very handsome people and good costumer service.