About Hotel O Eureka Springs - Christ of Ozark Area
Hotel O Eureka Springs - Christ of Ozark Area is located at 3169 E van buren in Eureka Springs, Arkansas 72632. Hotel O Eureka Springs - Christ of Ozark Area can be contacted via phone at (601) 488-1619 for pricing, hours and directions.
DO NOT GO HERE ITS A SCAM!!!!
My mom and I were going to Eureka, so we booked here short-notice. Found a room for $154 for one night. Had to cancel due to bad weather conditions (it was unsafe to drive). Called the place, ended up talking to a robot of an app, somehow managed to cancel my room, but they STILL CHARGED ME FOR THE WHOLE ROOM. Called it a "cancellation fee". A cancellation fee is 1/3 of the room, not the entire room. Do not go here unless you wanna get scammed.
Business Response on GoogleOct 26th, 2023
Hi Yogurl Paris,We're really sorry to hear about your negative experience. We understand your frustration regarding the cancellation fee. We would like to resolve this issue for you as soon as possible. Could you please provide us with your booking details so that we can look into it further? You can reach out to us at [email protected] for further assistance.Once again, we apologize for any inconvenience caused and we hope to have the opportunity to make it right.Team OYO
Ariel Segal on Google
They asked me to write a review so Ill tell you why Id never ever stay there again. This place is soo old, nothing and I mean nothing has been updated/renovated. We stayed in a romantic suite bc thats all that was available. Not sure how or why they call it romantic, there are 4 of those rooms and they are on the inside of the hotel above the lobby which is so weird, every time you come in/out there is someone staring at you. They had jacuzzi tubs but we did not use ours bc looking at everything else being old and run down I cant imagine why kind of bacteria is lurking in those jets. The sink for the bathroom is located outside and around from the bathroom near the bed which was so weird. Also the entire room is carpet including right next to the jacuzzi, so gross. Wood is broken along the base of jacuzzi and tile/grout is cracked. I couldnt stop sneezing all weekend, no telling how dirty the carpet really is. The wallpaper in the bathroom is peeling and the walls stained, the bath towels are so small you cant even wrap it around your body. My husband opened the drawer in his nightstand and found a dead cockroach inside. My drawer was broken and coming apart. All the other drawers I saw had roach bait along the side in the back corners. Writing this gives me the heebeegeebees again. There was nowhere to charge your phone, I had to unplug a light just to charge it. Also the place is owner by an Indian family that I think lives in the same building but they were always lurking around even lurking in the parking lot, felt very strange and uncomfortable. Ice machine is broken so they had a small cooler w ice and a kiddie garden shovel. I would only recommend this place for a quick night stay bc you literally have no other choice but over $170 a night for this old dirty and dated room? The nerve of them charging that and actually calling their place luxury is comical. Just plan ahead enough and you wont have to stay here. My last pic is of the weird old trash can in the bathroom that has stains all over it.
Business Response on GoogleOct 24th, 2023
Hi Ariel Segal,Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay with us. We're sorry to hear that the room did not meet your expectations in terms of cleanliness and amenities.At OYO, we strive to provide a comfortable and pleasant stay for all our guests. We have shared your concerns with our team, and we assure you that we will take the necessary steps to address them and improve the guest experience.If you have any further concerns or if there is anything we can do to make it right, please feel free to reach out to us at [email protected]. We are here to assist you.Thank you once again for your valuable feedback.Kind regards,Team OYO
Douglas Charick on Google
Very comfortable rooms and customer service is top notch!
Business Response on GoogleOct 22nd, 2023
Hi Douglas Charick,Thank you so much for your kind words and positive review! We are thrilled to hear that you found our rooms comfortable and experienced top-notch customer service during your stay at OYO Rooms.At OYO, we strive to provide our guests with the best possible experience. Your feedback is incredibly valuable to us and we will make sure to share your compliments with our team.If there's anything else we can assist you with or if you have any further queries, please feel free to reach out to us at [email protected]. We would be more than happy to help you.Thank you for choosing OYO Rooms. We look forward to welcoming you back on your next visit!Team OYO
Jenn Burleson on Google
Beautiful location, accommodating owners that were very gracious. Room was clean and spacious. Bed was a little too soft for me personally however it was a very clean mattress. The only complaint I have is there wasnt an extra blanket in the room and bed only had comforter over sheets. Other than that easy check in and out. They allow dogs and only a $20 fee which is very reasonable. Again, cant express how gracious and accommodating the owner was. That alone is worth staying here.
Business Response on GoogleOct 24th, 2023
Hi Jenn Burleson,Thank you for choosing OYO Rooms and taking the time to share your feedback with us. We are thrilled to hear that you had a pleasant stay at our property.We appreciate your kind words about our beautiful location, accommodating owners, and the cleanliness of the room. We apologize if the bed was a little too soft for your liking, but we assure you that our team will look into improving this aspect.We are sorry for the inconvenience caused due to the lack of an extra blanket in the room. Your feedback will be shared with our team to ensure we provide all necessary amenities for our guests' comfort.It's great to know that our easy check-in and check-out process met your expectations. We are glad that you found our pet policy reasonable and were able to bring your furry friend along.Your appreciation for the gracious and accommodating owner means a lot to us. We strive to deliver exceptional service to all our guests and it's rewarding to hear that we have succeeded.If you ever need any further assistance or have any other concerns, please feel free to reach out to our dedicated guest support team at [email protected]. They will be more than happy to assist you.Thank you once again for your kind words, and we look forward to welcoming you back soon.Best Regards,Team OYO
Laura Shade on Google
I thought wow this is such a great place. The bed was nice, the jacuzzi was nice BUT then night came and we got absolutely no sleep because it was so unbelievably loud ALL NIGHT long. The walls and floors are paper thin. We stayed in the honeymoon suite and there was banging and was sounded like loud pipes and water running and people talking NONSTOP on the floor above us ALL NIGHT long. BOTH nights. Literally sounded like big things being frug across the floor over and over again.I believe it was staff but Im unsure. It was pretty unbelievable and unpleasant. We go to eureka quite often. We wont stay here again. The location was great and they had a cool little area outside for a fire. It had the potential to be a great stay, i just need sleep and unfortunately got none one our little getaway because of this hotel.
Noteworthy details: Horribly loud at night specifically.
Business Response on GoogleOct 24th, 2023
Hi Laura Shade,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you faced during your stay at our property. We understand the importance of a good night's sleep and we regret that the noise disturbance from the surrounding areas affected your stay.We apologize for any inconvenience caused due to thin walls and floors. We strive to provide a peaceful and comfortable environment for our guests and we apologize for falling short in this aspect. Your feedback regarding the noise disturbance has been duly noted and will be shared with the concerned team to ensure that necessary measures are taken to prevent such incidents in the future.We appreciate your kind words about the location and the outdoor fire area. We understand that this could have been a memorable stay for you, but unfortunately, we failed to provide you with a peaceful environment for a good night's sleep.If there is anything else we can assist you with or if you would like to discuss your experience further, please feel free to reach out to us at [email protected]. Our team will be happy to assist you.We sincerely apologize once again for the inconvenience caused and we hope to have the opportunity to serve you better in the future.Warm regards,Team OYO
