U.S. Bank Branch

I received quick and efficient response and additional support in accessing the ATM.
Oct 9th, 2023

I have had poor experiences at every level of this bank. The customer service in this bank is terrible. The line tellers are great but every manager I have interacted with had been short, rude, and unhelpful. Their bank policies are not friendly to customers and I will end my banking relationship with this bank as soon as possible. Specifically, today I would like to mention how incredibly rude Tracy was. She wouldn't even talk to me directly about what she needed, instead sending a teller back and forth to communicate until she absolutely had to serve me. Even though she told me (through the other teller) if I returned within 15 minutes she would serve me (I could also hear her side of the convo though the glass so it wasn't the teller's fault) when I came back she said she couldn't serve me and to come back Friday! It's Wednesday! I hate working with this bank.
Feb 14th, 2023

First let me say the employees are wonderful!  Love them all!!!!  But us bank abruptly closed the other two locations in alameda. The only other is in a terrible grocery store.  So have always loved this location and the employees. But now they always seem to be understaffed. Whenever I come in it tends to be a long line and only two windows open.  So usually a 15-20 min wait.  But at least the tellers are wonderful!  Love them all!   Just frustrated with the company.  And the insane wait times. Not the employees fault at all. They cut their recourses and the employees end up suffering because of it. Just a shame.
Feb 4th, 2023

Negative stars for this branch. Elderly mom went to open an account and they were so rude. Also, do your homework as a consumer. Don't trust bankers with your money. Apparently this bank DOES NOT really care so much about what happens to your account. Take your business elsewhere.
Dec 6th, 2022

I already checked lost property and my CD wasn't there wouldn't you have record of it if you sent it wona play games I wonder what internal affairs would have to say about it or the IRS I think there's something dirty going on when a bank changes hands three times how many other people got done like me
Aug 27th, 2022