Viceroy Santa Monica

A wonderful stay at the Viceroy Santa Monica! Could not recommend this hotel enough. The hotel itself is beautiful, but every person we interacted with was kind and helpful. This is the only hotel I will stay at in the Santa Monica area! Thanks for a great visit
Apr 11th, 2024

We had a broken air vent that kept us up all night. When we went to the front desk to mention it, they notified us that they were surprised since they openly knew about rooms 508 and 510 but didn't realize ours was also effected. While they offered to move us, they refused to fully comp us for the night. Pretty wild when they openly put people in rooms that they knew have issues. Ironically, we also knew the people in one of the rooms that they knowingly had issues, and they also didn't comp them. Insane to charge people for rooms that they know have issues, only to then wait to see if they complain. Note - Had a great experience previously, so could've just been the front desk person Mary or a broader management issue.
Apr 8th, 2024

I want to say something nice about this hotel but the 7am noise (maybe 100+db) from protesters is making me crazy. The horn is super loud and non-stop. PLEASE STAY AWAY. The room ceiling is low, the bathroom sink is tiny, and the whole room is smelly and I have running nose once I stay here (symptom is gone once I'm outside). While to be fair, Service is indeed nice, location is also good. But the noise and room is definitely not good.
Apr 4th, 2024

They underpay there employees, and at the front desk they offered me a discount for the trouble it caused me. Which was really nice. But now 1 month later still did not credited anything and also not responding to my emails anymore.
Apr 2nd, 2024

Wow this place is really nice. The decor of the hotel is something to see, and the service is exceptional.
Mar 28th, 2024