Ocean Lodge Santa Monica Beach Hotel

Dear Guest,We are truly sorry to hear about your dissatisfaction, as reported in your recent review. Our aim is always to provide a welcoming and supportive environment for all our guests. • Acknowledgement: We regret any miscommunication or discomfort experienced during your stay. It’s important to us that every guest feels valued and respected from check-in to departure. • Correcting Misunderstandings: We have reviewed the events and found that our staff did indeed follow proper check-in procedures. Unfortunately, it appears there was a misunderstanding that led to the unfortunate outcome of your visit. • Our Approach: While we believe in addressing concerns directly and privately, we appreciate the chance to clarify these events publicly. We take all feedback seriously as part of our commitment to excellence in hospitality. • Invitation to Discuss Further: We would welcome the opportunity to discuss this matter personally and find a way to restore your faith in our hotel. Please reach out to our management team at your convenience.Thank you for your feedback, and we hope to have the chance to make things right.Warm regards,Ocean Lodge Guest Relations