Magnolia - Closed

While the sale and installation was good, when service is necessary, there is no response. I have tried all magnolia departments, sales,service and store manager and NO ONE answers and there is no voicemail set up. I even sent texts to Tyler and Amari and still no response. The service is not horrendous , it is non existent.
Dec 5th, 2021

I believe the moment Magnolia Design Studio in Naples, FL hired Tyler Bourke, System Designer, is just the beginning that Magnolia starting receiving rave reviews of 5 stars. However, 5 stars is not enough to describe the level of service and unparalleled expertise that Tyler has dedicated to me as a customer. Tyler consistently exceeds my expectations with his ethical advice on audio visual technology and then takes it to another level to follow up his commitment to white glove customer service to visit my home should I need any advise or technical directions with my purchases. I have visited numerous Magnolia Design Studios across the state of Florida and consistently return back to Naples to make my purchases through Tyler based on my peace of mind that I know he provides the best price and above all, quality technology / products on the market - bar none! Google reviews, Tyler Bourke, deserves 10 STARS!
Nov 8th, 2020

Had the unfortunate experience dealing with this store. Had been a Best Buy Customer for years, but Magnolia was new to me. Had 2 individuals. come to my home and basically try to sell me everything under the sun, much of it unneeeded and overpriced. T,J, was the worst offender. Then we applied for the deferred payment card. T,J, turned us over to a girl who knew absoloutely nothing about what to do and she completely mixed up our info causing us NOT to be able to get the credit card with a decent credit limit, despite our excellent credit. No apology, no attempt to help us out or to try an keep a customer. It then took 35 minutes to get them to refund my money. Found a great local, honest dealer with better price and merchandise.. Never going back there again.
Nov 4th, 2020

The service I received was simply superb. We had the pleasure of having Tyler explain everything we needed to know about choosing the perfect set of speakers. He was thorough and extremely passionate about what he does and the products he sells. One may think that doing online research is enough, but it takes an expert like Tyler to really get to know us as customers, our purpose for the devices we are purchasing and the over all budget. We have definitely found out go to person for every and anything audio. Please be sure to ask for Tyler by name whenever you visit Magnolia at BestBuy.
Sep 20th, 2020

Wooooow!!!!! Let me say how beyond happy I am with the service provided to me. Ed & Edwin those guys are awesome!!!!! Not only were they professional but were awesome when I asked questions about stuff, they shared and showed me exactly what they were doing. Super friendly, professional and easy to talk to and understand what the process was. THANKS GUYS!!!!!
Aug 18th, 2020