SERVPRO understands the anxiety that comes when a water or fire damage event hits your home or business. Our professionally trained staff is accustomed to handling these emergencies, and we strive to minimize the disruption for you so you can get back to normal life, soon. We’re a trusted leader in fire and water cleanup, restoration services, pathogen and biohazard cleaning, and more. Founded in 1967, the SERVPRO franchise system has a network of more than 2,000 individually owned and operated franchises responding to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Let us take the worry for you, and make it “Like it never even happened.â€
We contacted Servpro when we there was a broken pipe that flooded our unit (kitchen, dining room, living room and bathroom). They were able to dispatch someone (Juan) quickly (even on a Sunday night) to come and remove the water. After the water was out and the fans were up, Ron scheduled someone came by every day to check the moisture levels, rearrange the fans, and answer any questions that we had. The demo was completed quickly (kitchen cabinets, drywall, flooring and bathroom vanity). We had some issues with insurance but Josh kept in contact with me and also tried to get in touch with our adjuster on our behalf to keep things moving along. From the estimating process from Jordan and then working with Project Manager Frank and his team of Mike and Jien, everyone was very professional, trustworthy and accommodated to our busy schedule. Frank also took time to meet us to look at the options for the renovations which was very helpful and made things less stressful for us. We constantly had updates on the renovation process. The final results exceed our expectations and we were impressed and very pleased with the high quality of work. It was great and convenient to work with a single company from start to finish. I definitely recommend contacting Servpro if you run into an unfortunate water situation. Services: Remodeling, Water removal, Flooring, Water damage-related cleanup & repair
Business Response on GoogleOct 31st, 2023
Hi Casi!Thank you for taking the time to share your experience with SERVPRO of Central Honolulu. It's clear that the team, from Juan to Ron, Josh, Jordan, Frank, Mike, Jien, and everyone involved, provided exceptional service throughout your water damage and renovation journey. We're delighted that the final results exceeded your expectations, and the high quality of work left you impressed and pleased. Thank you for choosing SERVPRO of Central Honolulu!
Melanie Alvaro on Google
We had a sewage overflow from our toilet and needed help quick in getting it mitigated. Raj from Servpro was assigned to help us and he was great. On time and very knowledgeable about the service being provided. He was also very friendly and was not bothered by the many questions we had about the process. He had to return a few times to check the equipment while our carpet was being dried and he was great at communicating with us when he was on his way and was always on time. We would highly recommend this company! Services: Flood restoration, Flood cleanup, Water removal, Sewage cleanup
Business Response on GoogleOct 31st, 2023
Hi Melanie!Thank you for sharing your experience with SERVPRO of Central Honolulu following a sewage overflow issue in your home. We understand that such situations can be stressful, and we're delighted to hear that Raj provided you with excellent service. We're here to assist with any future needs you may have. If you have any more questions or require our services in the future, please don't hesitate to reach out. Thank you for choosing SERVPRO of Central Honolulu!
Allison Yap on Google
Jordan was AWESOME and a pleasure to work with. Highly recommend!!!!! He was on time, responsive, responsible, and efficient! I got more info from him than my insurance agent. He was just excellent!!!!!
Business Response on GoogleOct 31st, 2023
Hi Allison!Thank you for sharing your wonderful experience with Jordan! Your enthusiastic recommendation speaks volumes about the quality of service provided by SERVPRO of Central Honolulu, and we're delighted to know that you found Jordan to be excellent. Thank you for taking the time to share your feedback!
Lynne Dubiel on Google
All of the people who worked on our project were fantastic. Professional, on time, friendly and did such a fantastic job! Frank was our project manager and was great. He kept us informed and checked in w us often, and was easy to reach if we had questions. Daixin and Hua did most of our work and did an excellent job. I would highly recommend them all! Services: Flood restoration, Remodeling, Flood cleanup, Water removal, Flooring, Water damage-related cleanup & repair, Plumbing
Business Response on GoogleOct 31st, 2023
Hi Lynne!We sincerely appreciate your positive feedback about your experience. It's wonderful to hear that all the individuals who worked on your project were fantastic, displaying professionalism, punctuality, and friendliness throughout the process. Your recommendation means a lot to us, and we're grateful for your trust in our team. If you ever require our services in the future or have any questions, please don't hesitate to reach out.
dale sandahl on Google
Recently had my kitchen and bathroom flooded in my condo. Frank and his crew, Mike and Jian. Excellence is not even enough to describe this team from Servpro. I've owned property in Hawaii for over 35 years and work that has been done prior has not been satisfactory. Frank, Mike and Jian did a fantastic job from start to finish. I would highly recommend them to anybody who had been dealt badly by contractors over the years. With this team you don't get standard service. You get exceptional from start to finish.
Business Response on GoogleOct 31st, 2023
Hi Dale!We truly appreciate your glowing review of Frank and his exceptional crew at SERVPRO of Central Honolulu. It's wonderful to hear that they went above and beyond to provide you with top-notch service in the midst of a challenging situation. Your description of their work as "exceptional from start to finish" speaks volumes about their dedication and commitment to delivering quality results. Thank you for your high recommendation, and we're grateful for the trust you've placed in our team.
