Olson Rug & Flooring

Chip is the best!!!
Apr 7th, 2023

Went to Olson Rug is Naperville and was so impressed with the help and professionalism there - super friendly and would absolutely go there again for ALL my carpet needs! Thank you
Dec 24th, 2022

I've worked with Lou at Olson Rug on Route 59 in Naperville this past month. He couldn't be more pleasant. He is knowledgeable and has helped me with stair runners as well as carpeting for my den. I wanted wool carpeting for my stair and he honestly told me the merits of wool as well as the drawbacks. I do my research and Lou could answer any question I could throw at him. Thank you Lou Dilacova!!
Jul 24th, 2021

Jun 9th, 2020

I wish I could give a 5 star review because we are very happy with the end result of our flooring. We had Coretec vinyl flooring installed in most of our house and are very happy with the quality of the product. The installers were great to work with and did a wonderful job with the installation. We did however have some issues with the sales office and communication on the quote and what was covered. We were told the installers would remove all the carpeting, and that any touch up paint that resulted in removing the carpeting and installing the new floors would be included. We were very upfront that we didn't mind paying more but wanted everything to be included, so we did not have to hire a separate contractor for painting that often needs to be done when carpet is removed and new flooring is put in. We were assured this was all part of installation and covered. We were also supposed to have white boards put up for the stair risers, so that the steps would be the new flooring with a white stair riser. When we were in the middle of installation, we found out white boards weren't put in the order and that the installers do not do any touch up paint. When we called our sales rep, we were told that it was assumed we would remove all the carpet off our stairs prior to the installation, paint the trim and the stair risers. Us painting the builder's stairs vs having white boards installed are completely different things. And we had been told we didn't have to do any painting or carpet removal. We ended up having to stop in the middle of installation, and also purchase stair tread caps, because the initial product ordered didn't fit our stair bullnose. We also had to hire a contractor to come in and paint prior to them re-starting installation. We got through it, but it was very frustrating. I wouldn't say we wouldn't go with Olson again, because we are very happy with the end result. But I would go through the Downers Grove location, which has a lot of good reviews, vs the Naperville location, due to the problems we had with them.
Oct 2nd, 2021