Holiday Inn Des Moines Dtwn - Mercy Area, an IHG Hotel

Gerald Mukazi _{on Google}

Apr 6th, 2024

I notice the manager is racist, he does not take kindly to other races. Especially if your black. I can feel a unsettling feeling as if he didn't me in building. After reviewing a review, I wonder if I going to have an extra charge onto my girlfriend debit card. Cause of color of my skin..

Sonya J _{on Google}

Mar 29th, 2024

Not t worth the money! Not so much as a free cup of coffee in the lobby and $28 in addition to your room to park. No continental breakfast. Could not use the hotel phone because you had to use a QR code. Which we didnt know how to do so multiple trips to the lobby for towels, charged for parking we didnt use, only two towels in a double queen bedroom. You can get a cup or a Starbucks coffee for $7! Not happy not going back Greed is showing!

John S phone _{on Google}

Mar 22nd, 2024

I travel for business, and I spend about 120 nights in hotels every year. This hotel is definitely a mixed bag. During winter, the rooms in half of the hotel are uninhabitable. Mine was 81 degrees, and my coworker's was 86. There is no air conditioning, and opening the window only got the room down to 77. The hotel knows about this, but they put people in the rooms anyway. The hotel is adjacent to an interstate highway and a hospital, so there is traffic noise, ambulance sirens, and helicopters non-stop. The breakfast is better than other hotels, but it isn't free. The fitness room would be good. But a security guard enforces the hours! I've stayed at close to a hundred hotels, and only two kicked people out of the fitness room (and the other one is also a Des Moines hotel - what is wrong with Des Moines???). I work very long hours, and the only time I'm able to exercise is late at night. For this hotel to send a security guard to kick people out makes the fitness room useless. The hotel has a very dated look, but nothing is run down. The rooms are smaller than modern hotels. In summary, the hotel put us into rooms that they knew were unbearably hot. This is unacceptable. The hotel enforces the fitness room hours. The breakfast is great, but it isn't free. Virtually all hotels allow 24 hour access to their fitness rooms (regardless of posted hours) - this hotel doesn't. If you get a room on the south side, it'll be dangerously hot and lots of traffic noise. I will never choose to stay here again, because of the security guard kicking me out of the fitness room.
Rooms: smaller than modern hotel rooms

Some Guy _{on Google}

Mar 7th, 2024

Parking garage is sketchy AF with some handyman patch work. The nuts coming off the bolts Other than that everything else was wonderful