West Des Moines, IA ATM

It would be nice if someone answered their phone during business hours. Always just ring through or we leave voicemails and no one returns calls

Love the ladies that work in the store. They are very kind, friendly, helpful and efficient. They make you feel very welcome. Would highly recommend these lovely ladies ... more

A text receipt option would add efficiency to the transaction experience. Thank you !

Fidelity bank, they speak Spanish and help you with all your questions

GINO

The manager is very nice

I needed to borrow and I set up a new loan online and chatted with representative.. It went so smooth and easy. Happened immediately. It was great!

Michelle Always friendly and helpful. Makes my visit quick and easy, loves my weekend stories

My cards never work at the pump, I have tried many times to use my debit cards and they work inside but at the pump it always says "invalid card". I've tried multiple car ... more

Amanda B. In the loan department is a literal Rockstar! She helped me with my loan docs and from start to finish the transaction took about 15 minutes. We bank at anot ... more

This branch has customer service figured out. Every person is always willing to help out. 5 stars is not enough. They deserve more.

ATM open 24/7

Horrible company!!! Treats employees and customers really bad!!!

I can't say enough good things about branch manager Leah Reynolds. I had some issues with my elderly parent's account and she has gone above and beyond to help us. She r ... more

People with disabilities can't comprehend what they read sometimes. When some one calls to get the help they need. A team member never explained all what needed to be exp ... more

Good location

Good place to stop and get gas.

It ate my 20 dollar bill today while I deposited money they said they have to do an investigation.. will be doing cash in person for now on..

Always a parking spot, always clean, and has security.

This is a wonderful bank! Ive been working with Logan at the West Des Moines location in relation to my grandpas account who lives in Cherokee, IA and goes to that locati ... more

Shannon did a fantastic job finding the best mortgage loan for us. Listened to all of our questions. We had no problems or hiccups. Plan on using her services again.

Ease of access for mobility, has been in service every time I've visited, and I've never had a problem with bills being out

Perfect location, right outside Starbucks

I absolutely love working here! Great culture, awesome pay, excellent work/life balance. Excellent place to be!

I was greeted at the door by a girl I couldn't even tell worked for the bank, based on her greeting and the personal items she was holding. She was friendly but also had ... more

I am a young woman who has banked with Bank Iowa for years. I visited their drive through facility tonight because their lobby was closed. I was highly disappointed with ... more

Got it

Best place to bank in town!

But make sure that if you bring your phone you charge it first

Worst bank ever. You can hamd them cash and they will take over a week to deposit into your account. Go to a credit union.

I just got scammed by a large criminal operation. I was able to catch it in time with the help of West Bank. Matt Pick at West bank with his team are the best. It pays to ... more