Hertz Car Rental - Portland Maine International Jetport

Bad customer service and they do not disclose full details of the cost. I was overcharged twice for the same booking. I can not get anyone on the phone and when I email customer service all I got was a sorry
Feb 14th, 2024

Ali is the best among the rest! He got me the best car for my business trip great customer service. He deserves a promotion! A+++++
Jan 17th, 2024

Had great service from the team here. Everyone on the front desk staff was warm and welcoming, even though I arrived well past 11PM. Car was clean and ready to go. The team made pick-up and drop off very easy.
Jan 2nd, 2024

Jennifer and Caroline at the Hertz office at the Portland Jetport PWM Portland Maine were absolutely FANTASTIC! Their attention to detail was remarkable and they were very helpful and engaging. The best rental car experience we have ever had! Charles and Holly Miranda
Nov 24th, 2023

Can't seem to get a callback from manager Ollie at this location. We have rented through Hertz many times previously sadly this location left us with a horrible taste in our mouth and I'm not confident we will be using Hertz in the future. We arrived at Portland jetport waited almost a full hour for a Tesla key we were waiting on that got handed off to someone else instead. By the time we got the key the manager Ollie apologize and said he would allow bring the car back at 10% charge, which we did but still got billed for. On top of the clearly rush detailing job.. (car was filthy, stains, sticky wet cup holders, everywhere, my husband has photos immediately after picking up car, feet prints on the glass and blue stains on seat)...disgusting. my biggest gripe of all was not legally being rented the car my husband and I rented from you guys, half way though our trip chill mode was activated, drastically reducing performance and battery life and was ultimately not the same car we agreed to rent from hertz. We called corp and this location, And both said it was a new feature that could not be removed. So in top of awful customer service and experience this also sounds like some legal trouble over rental agreements. Is this how you treat all your gold platinum members? Disappointed and I hope this generates a reply for me since I have not had any luck so far.......fingers crossed for me reviewers that hertz makes this right! Update: been over a month and no response from Hertz...they have failed at their customer service, both corporate and locally after multiple attempts of outreach. Highly disappointed was hoping this review would generate something as a last chance to salvage long time customer but I guess not. guess we will take our business and personal travels to Alamo
Oct 19th, 2023