Hertz Car Rental - Auburn - Center Street HLE

The new manager is rude and unfriendly, I have been a customer of hertz for a long time, she was giving me attitude because I told her I preferred the previous manager, the. She just refused to rent to me, this is unacceptable to have someone like her running hertz, I hope hertz reconsider her position and fire her if they want to do business
May 15th, 2022

Jan 16th, 2022

Im not quite understanding the negative reviews. I called Hertz at 330pm last night, they close at 5. I had just had a terrible experience with Enterprise. I'm getting a rental through insurance after I get rear ended, right. So after my awful experience with Enterprise, I called Hertz and explained the situation to them. Since it was late, they allowed me to get my declaration page the next morning and got me into a vehicle by 445pm. The insurance only covered a certain amount and I was given this vehicle for that price, since it was obvious none of this was my fault and it's stressful enough, and I don't have to pay out of pocket for anything. I felt like Seth and the whole team were very accommodating and definitely helped ease my stress levels through this nightmare I'm in. Thank you so much, truly. I will absolutely use you again in the future if I ever need.
Dec 28th, 2021

Made the reservation get there with more than enough money on my card they said they had to run a background check on my debit card... ok? And then demanded a major credit card. Not understanding the difference. One has actual money one is borrowed money so I'm not understanding how that works. At all. Couldn't get the information from us to do that prior to picking up the vehicle? How does that even make sense? It doesn't. Seriously ruined our trip plans. How do you even fail a debit card background check? I usually put atleazt 1000 a week on my card so how did that fail?
Oct 28th, 2021

Amazing customer service!! We were renting a SUV last minute to go see my parents in Maryland and they made sure we had a Tahoe for the kids. We have rented from them twice now in the last 3 months and I will only rent from HERTZ in Auburn, Maine now! Thank you for always helping me out and for providing it with a smile!
Oct 28th, 2021