Mattress Warehouse of Rockville - North Potomac

Jennifer Ng _{on Google}

Feb 4th, 2024

We had a good experience finding a new mattress at this location, with good support from the sales lead, Brian H. He was knowledgeable in guiding us to options, as well as comfort that we got a good value for our selection.

Ali Farahani _{on Google}

Jan 10th, 2024

Great experience working with the store manager of this location, Brian.

Ken Wolff _{on Google}

Dec 23rd, 2023

Brian was very helpful and we are very pleased. He is a terrific asset to Mattress Warehouse.

Youssef Seifeldin _{on Google}

Dec 1st, 2023

Great experience here, Brian was a huge help and very friendly, knowledgeable, and professional!

Olivia Stallings _{on Google}

Dec 17th, 2023

Completely disappointed. I went to the store on New Year day (Monday) after a night of severe back and neck pain. The customer service was absolutely incredible and i was talked into making a very adult decision on my purchase. Brian was nice and patient with me, felt like I was chatting with a friend, and I left that store feeling like I made a good choice. I was told the bed I have now will be removed, and the new bed would be delivered and set up for me today and that I would get a call the day before notifying me of the timeframe in which the delivery would come. This is where it all went downhill. I never heard from anyone on Tuesday. Wednesday at 7am I get an automated call telling me my delivery would come between 8am -11am. I get another automated call at 7:30 informing me the delivery would arrive in 30mins. I didn't mind all this last minute dysfunction because I was too excited about finally having a good night rest. Something I have not had in a long time. The delivery guys get to my house at 8am. I crate my dog and show them where my room is, the guy raises his voice at me and tells me what am I going to do with my current bed. I politely let him know there is two strange men in my bedroom and one of them is yelling is not a comfortable experience. I informed him that I was told that my old bed would be removed and my new bed would be set up and I was not aware I had to dispose of my current bed so they could set up the new one. He apologized for being rude (unfortunately it was too late because first impressions really mean a lot to me). However, he calmed himself and said sorry for yelling and that it is the company policy that they would need to take a picture of my current bed and send it to HQ and they will determine if it is in good enough condition for them to remove the bed. He called HQ and put the conversation on speaker phone, and told the lady speaking that I refused to take my new bed, luckily for me she asked him why in which he told her I refuse to allow them to take a picture of the bed and they were not instructed to remove my old bed she was like OH WELL tell her to call the store when they open to get her refund, and they left. I didn't put up any resistance because I was already yelled at and didn't want to risk being label aggressive or "angry" so although I am extremely upset I kept my cool. Now I am just waiting for 10am so I can call the store demand my $4k back and find a store that has real customer service. So to be clear the sales experience was great BUT the delivery experience was horrendous.
Update: the store sales person Brian worked with me on a solution to get my bed delivered and set up. I received an apology and immediate action. Happy to report I had an amazing night rest on my new mattress last night and will be returning to this location for all future mattress purchases. Thank you!!!