Budget Car Rental

They dont even answer the phone
Aug 24th, 2022

We booked a rental two days ago, come to pick it up at the scheduled time to be told theres no vehicles available for the next 2 hours, also the only one available is a sedan not a medium size SUV like we paid for. We booked online - we understand theres issues with inventory or whatever sometimes but Budget had 2 days!!! 2 days to let us know! Instead we had to take an Uber to find out were out of luck. That is unacceptable. How do you advertise a certain vehicle online and have something different without communicating that to us? You can see how the size of the car can matter for a 6 day rental? Thats a HUGE DEAL. Its a deal breaker for us, and for most. We have an Airbnb and family waiting in NYC and we were supposed to leave at 8:20 am instead we left at 11 am (with a different rental of course) this set back everything. They dont pick up the phone and the accountability is nonexistent. Dont risk it, maybe they have a vehicle maybe not. You wont know till you get there because they dont pick up the phone. Disgraceful customer service and company values.
Jul 13th, 2022

Apr 27th, 2022

Clean excellent cars. Tremendous customer service. Highly recommended.
Apr 5th, 2022

Add another horror story. First, they dont pick up the phone. Ever. If you need to call confirm they are open or check anything - you literally cant. After trying 5 times to call I just drove there. My original cost was 700 for 6 day rental. I returned the car after 2 days, and they charged me 650! When I asked for breakdown of costs, the sales person just said - you are returning early, so new rate applies. When to show the daily rate and time, he just kept saying, thats your new cost. I went back to budget website - to rent the same car for the same durations with the same locations is advertised at 170. The attendant was rude, entirely unhelpful.
Mar 15th, 2022