Uptown in Canton

Oct 13th, 2021

Had mold and mildew in my ac unit for 2 months and was ignored. Had to call a third party to get help and they refuse to reimburse me because "i made a choice to go third party." Yeah. I waited for 2 months for you to help me. God forbid I get someone else to help so i don't become Ill from breathing in mold when y'all refuse to do your jobs. I understand if I went third party right off the bat but it's unreasonable to force someone to wait for you to decide to do your job. If they had found nothing in my vents, I'd be happy to pay the bill. But the fact remains that i had been breathing in mold and y'all were sitting there ignoring me. Should I have kept waiting until I got sick?
Sep 23rd, 2021

This property appears to care more about the superficial external appearance of the community and lacks terribly in customer service, management and competence, especially when it comes to service requests. Management seems to be completely careless, indifferent and dissociated from the uncomfortable experiences of their tenants that would warrant being addressed in a more timely fashion. Every time I have had a service request ( and I've had multiple since the appliances seem to be poorly maintained inside), I have had to call and speak to multiple people over the course of days (even months one time for a broken fridge), and call corporate office before my service requests received any attention. Recently, it's been 3 days now since I've called in a service request for the malfunctioning AC and placed one in on their website. It's been 82 degrees inside my apartment and very uncomfortable. I've talked to both management and the service department and both said it will not be addressed in a timely manner unless the temperature reaches 85 degrees outside. To be fair, Justin appears to be the only one who gives a care at that leasing office, based on my experience, and had asked me to contact him directly whenever I've had an ignored service request. However, I was told he was out of the office this week.
Sep 21st, 2021

Sep 20th, 2021

I have been living here since March 2021 and have had a steady stream of issues with my unit including issues with hot water, losing heating, and millipedes entering my apartment even though all of the windows (which all have screens) and patio doors have remained closed. Now I have been getting wasps entering my unit. The exterminator that is being used by the complex has been out once allegedly and I have spotted the wasps' nest literally inside a panel on the building. However, the wasps continue to live in the location. My windows and patio doors are locked and closed, but I have been killing 1-2 a day for weeks. I went into the office and spoke directly with the manager twice (a woman whose name I do not recall). When I told her the first time, I asked her if I needed to put in a maintenance order for this and she said "no" and that she would handle it. I found out a day or two before the weekly exterminator arrived that nothing was entered so one of the leasing agents did it for me. This issue has not been resolved, so the weekend of August 28th I entered the office and spoke to the manager again, and when I specifically asked her again if I needed a maintenance ticket she told me "no" and said she'd be sending the exterminator and maintenance worker to see if they could figure out an entry point. This has not happened. I write this now as I am running out of options and am trying to figure out alternatives. I messaged the exterminator directly almost two weeks ago telling him that the issue has not been resolved and I have yet to receive a response. If you want timely maintenance that actually addresses the root of your issues, I would avoid this place. I'm really trying to enjoy living here as I do love the floor plan and layout, but it's been one thing after the other.
Sep 6th, 2021