TCF Bank

You can do some things in the drive thru one day and the teller tells you you can't the next. Also gave me grief over name changes after I got married even tho my name had changed in the system the day before. Other branches are much more consistent with their rules and regulations than this branch. I'll drive 20 minutes to westlands brnch instead of dealing with the people and their inconsistency here
Sep 7th, 2021

Terrible bank. Their systems don't work and their help desk is useless. I have been trying to get a logon for over a week and now the most recent error is that they are trying to verify the my identity with phone number which does not exist and should have been overwritten. I have wasted over a week
Jul 27th, 2020

Apr 22nd, 2020

Dec 7th, 2019

I called three times today 10/26 and spoke to atleast two different people, one who I believe she said her name was laurie, laurie was snippy she was quick to get me off the phone. Not only was I practically begging to open an account, but none of the ladies I spoke with seemed at all interested in my business, and the fact they were short staffed was so noticeable in there tone the entire conversation. On 3 occasions i spoke with "customer service reps" who were of no help and pushed me off with "sign up online our lobby is closed" ok sure i said when i called back with questions they were completely un interested in helping me but more interested in getting me off the phone... THANKS TCF for showing me what im missing out on! Will never pass a dollar through this careless financial institution and highly recommend you guys keep driving a little further down the rd to chase or pnc!
Apr 26th, 2020