Bank of America (with Drive-thru ATM)

We clearly understand the reasoning behind the consistent one star reviews: I called 3-4 times at the least busiest time of day, right after they open and Google shows they're at half their normal frequency, and they didn't even answer to place me on hold during any of those calls. Remember, as their customer, they're holding onto MY money as THEIR business, and when they, neither in staffing nor in training, exhibit any priority to address the concerns of the customers, those customers will naturally warn others of the lapse in care and search for alternatives. I'm on the cusp of that right now after having multiple bank accounts and enjoying the relationship with a competing bank.
Feb 16th, 2024

I want to say my experience at BofA has all ways been a 5 star visit, That Andrea Gaage is corporate material for sure ,her customer service is in a class by itself,2nd to none, Andrea for sure has that "breaking out the good silverware" performance...Very Very helpful when it comes to international transactions...BofA should be happy to have her on their staff, because I am....thanks a bunch Andrea..Great job...
Sep 10th, 2023

Husband and son went to open a couple accounts, both managers that helped them were great.
Aug 10th, 2023

Walks into the Bank today, the guy @ front desk another man behind counter where tellers work. I proceeds to the counter to withdraw money. Then Im told we dont have any tellers. So the guy behind the counter isnt trained to do what tellers do??? Maybe you should TRAIN all your employees to be multitask full in situations like this. Possibly put sign on FRONT door stating NO TELLERS! He also told me to use ATMwhich the amount I need,I DONT want it dispensed in all $20 bills. Why are you even open??? This is CRAZY and Ive been with this bank for over 20 years. Maybe I need to move my money to a credit union???
Mar 13th, 2022

The bank was super understaffed. Its the middle of the week, I arrived an hour after open. I spent another hour and 45 minutes waiting to be seen by the only Account manager here. Theres only one teller, that line is super long also and moving slower than molasses. The bank manager (Andrea) was super unprofessional. Even though she had a full lobby full of people she continued chatting with who seemed like a friend. If she was speaking with a client it was a super unprofessional conversation to have at work. It was even more unprofessional to continue to chat for 2 hours instead of doing her job. Im extremely disappointed with the customer service at this location. I am a customer service supervisor and this is subpar customer service at best. And thats being generous. After I wto finish chatting. She sat her computer typing and playing on her phone for another 10 minutes. Then she completely disappeared for another 15 minutes. Once she decided she finally wanted to help me she was super short and stand offish with me after she chatted with her friend for over 2 hours. This experience was absolutely unacceptable. I have never been treated so poorly by a bank.
Jan 18th, 2023