Home2 Suites by Hilton Buffalo Airport/Galleria Mall

Apr 2nd, 2024

Rooms: The rooms are spacious and very clean. The staff is very helpful.
Apr 2nd, 2024

The room was good overall but could be used to update furniture. Couches in the room and lobby both have some stains. The fitness center was not in use due to renovation. Also, the 2nd floor was closed for renovation. Kitchen set up was good, and the bed was comfortable. Tv did not have a way to stream any popular apps. Luckily, I did bring my laptop and was able to buy an hdmi cable to stream with.
Mar 22nd, 2024

We left after having issues with the room (a leaking dishwasher and missing waterproofing layer on the shower curtain), not expecting a refund for our prebooked stay. The manager called after I left feedback for maintenance purposes, and said he would issue a refund if he could, but that I'd have to call Hilton advance payment since the room was booked in advance on their website instead of through the hotel. I called Hilton Advanced Payment, and they put us on a conference call with the same manager, who first listed different issues than what I had reported (I reported the above but he said something about not finding a broken showerhead in the room). I clarified the actual issues, and that while I had not been expecting a refund initially I was now after spending so long on the phone. They put me back on hold, and then the person from Hilton Advanced Payment came back to say the hotel had not found any issues with the room and were not going to process a refund. I don't like liars-- I can't stand them actually. And while I was originally going to leave OK with not getting my money back, it makes me furious that this hotel and its manager wasted so much of my time for nothing, and lied directly to and about me. Take this for what it is-- just one person's experience. But given all this, I would certainly recommend staying elsewhere if in the area, and probably not booking travel through Hilton's website either in case something goes wrong, since that seems to complicate refunds (call instead). Rooms: Half of the rooms are noisy and face a freeway. Also, expect water issues. Other than that the rooms are quite spacious and nice. Hopefully they renovate the 4th floor soon-- until then, I would suggest picking a different floor if you choose to stay here.
Apr 7th, 2024

This hotel is in a great location, central to most tourist destinations and close to several restaurants. Both the welcome desk staff and the breakfast staff were all very friendly and helpful. The free breakfast selection was very good. The rooms were very spacious. Which is why it is such a shame that we had such a terrible stay at this hotel. First, the room. The beds were absolutely terrible. The mattress felt like sleeping on a rock and the pillows were so thin that your head went right through them. Even stacking two pillows had no effect. The rooms thermostat had a cooling fan that could not be shut off and the vent was near the beds so no matter what you did with the temperature you still felt chilly at night and the blanket was not warm. The dishwasher was very loud and ran for a long time. The cleaning staff was not good. The night that we checked in the recycling bin still had trash in it. The next day we had to go to the front desk to get dish cleaner because the staff forgot to refill it. From the third night till our fifth night (checkout) they did not make our daughters bed and on our last night they did not make either bed. In addition on our last night they also did not take out our kitchen trash and instead of properly refilling our toilet paper and paper towel they set them on the counter still wrapped. On the last day of our stay despite checkout being at 11am we received a knock on our door from the cleaning staff at 9am asking if we were leaving yet. We got another knock at around 9:45am and again at 10am, after which the maid proceeded to stand outside our door until we left at about 10:15am. Lastly, the hotel was under renovation during our stay which we were not made aware of when we booked the hotel. Despite this it was very quiet. However, since we were there for a week we intended on doing our laundry before we left. On our third day the laundry room and fitness center were tore out and the welcome desk staff apologized to us, informing us that they were not notified that renovation in that room would be taking place. As a result we had to take our dirty laundry home. I would not recommend this hotel and we certainly will not be staying here again.
Mar 16th, 2024