Hampton Inn Manhattan Grand Central

Mukesh Daiv _{on Google}

Apr 18th, 2022

Breakfast doesn't have lot of options.

Jake Beam _{on Google}

Apr 12th, 2022

I was really disappointed with the room. It wasn't very clean and was very outdated. I think it had a 27 inch TV and a worn out desk chair with the upholstery coming off. I could see crumbs on the desk from the guest before me. Not okay for a 3 star hotel.

Jack _{on Google}

Apr 22nd, 2022

I am disgusted by the treatment I have received from this hotel. I am a very loyal Hampton and Hilton customer, but I minded to never stay with them after my recent experience with being wrongly charged for cancellation and then not being able to secure a refund. They even promised not to charge me any cancellation fees via Expedia, and then later refused several days later to refund me the cancellation fees.
I had to cancel a stay at this hotel recently due to a last-minute family emergency. This was upsetting enough without having to go through this arduous process of cancelling my stay and securing my rightful refund. I booked my stay on a no-cancellation fee condition and the circumstances meant I had to cancel just a few hours before the time window for free cancellation expired.
However, an issue that arose with Expedias website on 20th March (which they acknowledged) meant that my request for cancellation was not processed by the company correctly and I had to try again the next day - at which point I was charged a cancellation fee because it was no longer within the time window. This is despite me initially requesting the cancellation within the time window. Note that my day of check-in was 23rd March, so I still cancelled a whole two days before I was due to check-in the hotel.
I contacted Expedia, who contacted the hotel and all agreed that the cost of cancellation would be waived on this occasion. However, to my disappointment, the cost of a nights stay was still withdrawn from my account as a cancellation fee. I have tried contacting Expedia, who insist they cant handle the refund as this is Hamptons responsibility, but I contacted Hampton and they insisted that the refund is actually Expedias responsibility. I am at a loss for words and I am quickly losing my patience. Maybe next time I will take my business to another hotel chain.
UPDATE: the manager has claimed on TripAdvisor that I cancelled on the day of check-in. Expedia have also notified me that a refund was denied. Unfortunately the manager appears to be mistaken. I cancelled on the 21st March as email proof can attest to, and my day of check-in is 23rd March. It is extremely disappointing and unprofessional that the hotel cant even get its facts right in response to a loyal customer of the Hilton brand on TripAdvisor. I love Hampton and the Hilton brand in general but I will have no choice but to stay at other brands in the future sadly. I will be advising my friends and family to stay elsewhere too.