Verizon

They were very nice, but they don't listen when you say you want a phone for a certain price, they sell you a payment plan by not telling you the actual price of the phone. If you don't pay close attention you'll be paying 4 times what you said you were looking for in the long run. I'll be going to my regular store from now on, where my last phone was $150 not 600 in debt. I wish I'd at least got the phone I actually wanted.
Mar 29th, 2023

Never have I ever had an experience like this one in any customer service atmosphere. Had originally went in to upgrade my phone that I was very excited about doing and was given a price that seemed wrong. Although I have never bought a phone by myself. $270 seemed a bit much for an upgrade for a phone I had finished paying off last year. I asked for a breakdown and Shana told me she could only say that it included a phone case, screen protector, and charger that I HAD to get and was unable to negotiate with. I then asked for a price of the phone because I assumed it was the taxes that I was paying and was told she did not know and it did not matter because I would not be able to buy the phone outright. Which I knew, but was still curious. After reading the terms for about a minute, she told me I needed to make a decision now or else the offer would expire. As I was reading she also said very rudely, "This is your first time buying, isn't it?". Yes I understand, I may be ignorant over the topic, but because she was not able to answer any question I had, I had to educate myself. After calling customer representatives, I was told everything Shana Bean had told me was a lie. No, you do not need to buy a phone case and screen protector when getting your new phone. And yes, you can also trade in your old iPhone (thankfully mine was in perfect condition other than a crack in the back, which I was told was okay) for a discount,. I ultimately was able to upgrade my new phone at a price of $116.41 with no change/ price increase in my monthly plan. Cannot wait to pick up at the Jackson location! If it were not for me being in university and studying business and law, I would have let this slide, but beware of this location for attempting to oversell you and contact either the Jackson location or customer representatives first. Praying nobody else has an experience like I had here and that this location does not prey on another person like me who may look young and dumb, but came out with about $200 still in her pocket.
Mar 13th, 2023

Not impressed at all!! Rude and not helpful.. during my visit the system was down and employee recommended I use the phone there and call customer service as I was doing so my young child had to use the restroom as I was on the phone I asked if my child was able to use the restroom they told me no- no public restroom. I said I understand however considering the situation with your system and having to call customer service from the landline phone in the store could you make an exception I was told no not at all and I had to hang up in the middle of the phone conversation trying to fix my phone to leave and before that I asked several questions but no one was helpful or able to answer my questions. I was told talk to customer service.
Sep 15th, 2022

Just went in and the guy with the tattoos literally was mad we came in and was extremely rude
Sep 3rd, 2022

I don't write reviews unless someone deserves one. I've been in technology for 40 plus years and my experience with Russell Cellular has been great. JJ knows what she is doing navigating the latest Verizon promotions. While waiting today an older gentleman and I talked about Verizon, I told him these folks can help him get a good plan, unlike the corporate stores or corporate customer service. I can tell by some of the bad reviews, people do not understand this is a franchise and subject to what Verizon offers, not the bad information someone at customer service gave them. I know this because before this last purchase, I was given two different offers from the corporate store and on the phone with customer service, it only took JJ a few minutes to show me the errors. When its time to replace my iPhone, I'll be back to see JJ.
Jan 21st, 2023