Houston, TX Mortgage Lender

Great customer service and they always have a smile on their face like they genuinely love helping their customers

I thought I was going to have to wait to speak to representative to get my debit card. I was surprised to see how quick they gave me a new card. It took longer to get the ... more

They literally stole $250 from our teenage son's checking account (through a ridiculous mistake of theirs). They finally refunded $75--as though we would call it even? Se ... more

Major turn around in service over the last year!!!

Jumbo ATM location with a cafe vibe. Call ahead to verify personal assistance though. So glad they can do wire transfers inside the branch

Tracie was amazing through my whole process and communicated even when not in the office. I will definitely recommend her to other friends and family wanting to purchase ... more

Tracie was amazing through my whole process and communicated even when not in the office. I will definitely recommend her to other friends and family wanting to purchase ... more

Tracie was amazing through my whole process and communicated even when not in the office. I will definitely recommend her to other friends and family wanting to purchase ... more

Tracie was amazing through my whole process and communicated even when not in the office. I will definitely recommend her to other friends and family wanting to purchase ... more

Tracie was amazing through my whole process and communicated even when not in the office. I will definitely recommend her to other friends and family wanting to purchase ... more

Tracie was amazing through my whole process and communicated even when not in the office. I will definitely recommend her to other friends and family wanting to purchase ... more

I had a very unpleasant experience with David Craig (Loan Processor). I first contacted Mr. Craig via email to consider my options. He provided me with a link to submi ... more

Michael was helpful and prompt during the entire loan approval process. He explained each step to make sure I was clear about terminology in the contract. It was a pleasa ... more

Had a great experience with Ralph and his team! Communication was clear and on time, and we closed a few days earlier than I expected! Ralph answered any questions I ha ... more

Julia is a former teacher. Her skills are immediately identifiable by her ability to break down the complexities of the loan products and processes so that her clients un ... more

Several of my clients have used Taff and First Imperial Mortgage for their home purchase and Taff and Holly are top tier lenders; great to work with and able to get deals ... more

We have worked with them for years on a handful of personal properties they are by far the best and most reliable when it comes to this industry 10/10 highly recommend th ... more

Great service. Even took my calls after hours to make things happen. Wonderful group to work with.

after reviewing comments , i experienced no issues with wait time good customer service excellent thanks Ashley!

many years with them, very friendly, attentive and help by making your life easier I love them!

I had an amazing experience working with Melanie and CrossCountry Mortgage! Great communication to both me and my client as well as amazing details of what was happening ... more

Grahams team assisted me with buying a new home. They were amazing and knowledgeable.

I dont appreciate being treated like a criminal when I was a victim of a scammer in YOUR parking lot and when your bank teller made errors that could only be corrected by ... more

Very recommended to anyone that is looking for a lender. 100%

The after-customer service is terrible. I had a problem with the loan I made with them last year. I sent emails twice and got no reply. The person who answered the phone ... more

Kathy Sloane is the rock star of Mortgage Solutions! Her ability to problem solve and think outside of the box at crunch time is second to none! Five star service all t ... more

Without Aaron we would NOT have been able to close. Would have missed out on a steal of a deal on a house in a WILD market that makes it hard to find those sorts of sweet ... more

Neci gave me an awesome experience with the lending process. Whatever questions I had she always had a quick response for me. She made me feel very comfortable throughout ... more

Vu Tran was very helpful and quick to answering any questions I had during my loan process. He made our home buying experience super easy. 10/10 would recommend to friend ... more

Corina was great, made the process so easy, was very knoledable and was always available even on weekends. I would highly recommend her and Gateway.

Chris was wonderful throughout the whole house buying process and I would absolutely recommend him and plan to go back to him in the future!

I opened account recently but they opened wrong one not the one i wanted and they committed to change within 2 days but more than a week , when called at location getting ... more

Horrible customer service. Very hard to get a hold of. Took months to hear back from them.

This has by far been the worse experience I have ever had when purchasing a new home. The amount of incompetence with this team is unreal. Poor document management and ev ... more

I cant thank Claudia and Christopher enough for their help. I had a bad experience with another loan officer and my application was taking forever to be reviewed. Once I ... more

excellent work team very attentive recommended 100%

Poor customer service skills and seems like they didn’t know what they were doing . Inconveniencing me and my time

Horrible service. 1 lady behind window been here a long time. I will only deal with her.

Derrick did not include my escrows in my loan and this was only noticed during closing. He stopped responding to emails regarding this after he got my business. Would not ... more

Best branch! Employees are great and helpful.

literally move like turtles. no consideration from bank tellers.

I don't even know if their business practices are even legal.

I was pulled over in the BBVA-PNC merger. BBVA was acceptable but I am very unimpressed with the PNC staff, software, and systems. The transfer from my BBVA accounts into ... more

Thier lobby lady was rude and their teller were also rude and slow . When it was Bbva the wait was a few mins . Now it took me 35 mins just to cash a check ! Horrible ban ... more

Bryant and his team were excellent to work with. Communication was great throughout the entire process. Makes such a stressful time buying a home much easier with the rig ... more

I would just like to mention Sandra our loan officer, who was very professional throughout the process. She was honest, to the point, and thorough. I would recommend NRL ... more