San Antonio, TX Bank

I am so glad I finally found "my" bank. It's rare to find a bank that goes above and beyond to ensure that every service it provides is finely detailed to be different, b ... more

Fast and easy. Very friendly staff.

Always great customer service

This branch doesn't work any more, It close October the 30th 2015

This is strictly a CALL CENTER for EMPLOYEES! Obviously, no ATM or tellers will be at this location. Pay attention when you pull up your maps!

Sat for over 30 min in drive threw while a basket attempted to count my cash deposit. He continued to take customers instead of finishing my transaction. Worst bank I've ... more

Worst customer service ever. I stopped three weeks ago at this branch to close my checking account. I was told that it was done after asking why I decided to close it. I ... more

Excellent bank, I highly recommend it, many blessings to bank employees and partners.

these guys have an alarm that constantly goes off (states this is a test of the usaa non emergency system) and is so loud I can't sleep from half a mile away. it goes off ... more

Just a thought but I will be there by my house at the best things done before we go to the left in of my life and we will be able and I have to go back in of u Miles away ... more

Kayla helped me open an account and it was super easy and quick. She throughly explained everything and walked me through each steps. This is the best experience I’ve e ... more

Awesome service!

Horrible bank experience they are not knowledgeable bad customer service stay away from this bank high turn over rate!

This is a wonderful place to do banking

I have tried for days to get anyones attention but all I get is the same woman who claims to be the bank manager at Shavano Financial, though I have asked to speak to any ... more

Very good bank

Smaller bank that offers a variety of services and prides themselves in their customer service. I worked there for 11 years and would return. Great company that truly car ... more

Theresa, Anthony, and team were amazing 👏. Customer service is amazing and very attentive. I appreciate 🙏 everything that you did for my family 👪 and I. Definit ... more

Yesenia was amazing on the phone. She was very knowledgeable and professional. She handled all my questions and concerns with importance and made the overall process very ... more

Extremely slow ppl working there ..takes them 30 min to do one customer

They ALWAYS tell people they are closed at 5. The website says at 7pm. Workers make up Hours to go home early. I went at 5 they said closed another time at 6 they said cl ... more

The hours online are very outdated

Stamped my check only to tell me I cannot cash it and it is a falcon bank check? Went to PLS to cash it and they told me because it is stamped they cannot. I am going bac ... more

Quick service even at closing time 😊

I recently had an experience with Annette Canales who was able to complete a commercial loan for me on a ridiculously short timeline. Along with her team of professionals ... more

Great experience. Tambra and Jessie are amazing.

Limited bank transfer options. Only got this bank so I can transfer money to pay my rent. Wire transfer is archaic process and take one hour.

I've been with TCB for over 8 years and they have always been very helpful and professional. I just had my husband switch over from his bank to TCB and Alex helped us get ... more

Absolutely awful! Glad I bank elsewhere. They promise the world don't keep their word and can't deliver. Beware! They will tell you they are a San Antonio Bank..that's n ... more

I recently had an experience with Annette Canales who was able to complete a commercial loan for me on a ridiculously short timeline. Along with her team of professionals ... more

What unbelievable horrible customer service! Customer service desk are not allowed to open the drawer to give somebody change! I just wanted two 5's for a $10 bill. It wa ... more

Stay away from this predatory bank...Don't be fooled by the 4-star reviews with hardly any past reviews. They will attempt to steal your hard-earned money with service fe ... more

7 months to close a construction loan and very poor communication throughout the entire painful process. Endless excuses and finger pointing.

THIS BANK STOLE ALL OF OUR BUSINESS' MONEY FROM A CHECKING ACCOUNT WITH NO OVERDRAFT PROTECTION AND TOLD US TO SHUT UP AND LEAVE WHEN I HAD THE AUDACITY TO ASK THEM IN PE ... more

My mother in law is 70 years old. They gave her a credit card with a 12,000 limit and a predatory interest rate of of almost 30%. When she went into the bank to ask about ... more

TERRIBLE SERVICE waited in line just to here they can’t help me because they were having system issues!! Why didn’t you all tell me earlier no help from anyone ... more

Our business had fraud on our account with them and they did nothing to rectify the situation.

Cassie and Cindy have always been excellent. They have helped our family many times over the years. They're kind, friendly, knowledgeable and efficient!!

From real estate loans to day-to-day banking, Texas Heritage Bank has always provided me with the best experience! If youre looking for a community bank where your banker ... more

I’ve been trying to contact someone about my account being frozen since Friday ! I’ve been transferred so many times on different days , I’ve been told so many diff ... more

Ive been with this bank for more than 8 years. Tellers are great and very helpful. Never had a problem. You are always greeted with a smile and by your name. Keep the goo ... more

The way that Treat you n I loved

Very nice bank. I give it 5 stars.

How do you have a bank without a manager, or security gard, two tellers bad service

I just left from there, very rude customers service this is the far awful customer service. The main person is this guy very rude. I cant even believe I have to give a st ... more

This place adress it shows on google maps is wrong.

Broadway Bank employees with whom I interact are all courteous. However, most of my current needs are addressed by Paul Galvan. He is knowledgeable, courteous and helpful ... more

I had been a customer 5 years when I decided to close account . A few days after closing account , I returned an item to Walmart and was notified I would get refund back ... more