AT&T Store

Customer service is so bad here, I don't see point of continuing service. Have a issue setting up account, response was call customer service on 611, I can't help you
Apr 9th, 2024

Apr 8th, 2024

This guy with braids help me out, didn't get his name but he was very helpful.
Feb 27th, 2024

Jay was the best customer service representative I've ever encountered in the phone industry I'll be back to see him for sure!!
Jan 25th, 2024

Bought a samsung cell phone and accompanying plan. i asked if the caller id would display my name and was asked if I wanted this I answered in the affirmative and left the store with the item Upon inspection, I saw that there was Usb cable but no charger.. I bought one at a nearey store. Learning that my call ID displayed only my city and the phone number I began calling the Automated Service number. I spent several hours on the next two days attempting to contract and interact with a series of Indian technicians each of whom told me that he would fix the problem and asked permissioni to use my information for promotions. One even tried to sell me an ethernet application of some sort or another ($ 65) I many hours waiting on hold, waiting for a call-back, waiting for the person to work on the problem. The last one declared success and told me to wait several hours. Nothing happened. There are other issues deriving from connectivity, stalled app downloads, loss of sound. and WRONG PASSWORD often with no means of correcting. I lodged a dispute claim with the legal department boxed up the telephone and returned it to the store. An employee told me that I COULD!! NOT!! leave it a the store. I left it at store and left with the employee chasing me across the floor yelling . The store wanted a re-stocking fee which I will not pay. I have revoked access to my credit card. At&t had told me that paying off the restock fee and closing my account would end any contact with the business I had closed the account prior to january 1 but they have gone back on their word, sent an e-mail on February 1/30 /24 demanding payment of a bill I had not received and threatened to turn me over to a collection agency See "Response From Owner below> I attempted (more than once) to contact this person at the address given-who apparently claims to be an AT&T Store fix-it resource. The Subject Did Not Answer and I assume that the posted response is a knee-jerk attempt at appearing to address negative comments. Shameful business.
Jan 21st, 2024