Holiday Inn Express & Suites Waco South, an IHG Hotel

Chris Warndahl _{on Google}

Apr 10th, 2024

Sold out nights and I had reservation. Judy got us sorted out with some specific requests her work was amazing taking care of our group. Th Amos Jody!

Lisa Lamberson _{on Google}

Apr 6th, 2024

Jodi at the front desk went above and beyond to help me. Shes a treasure, be sure to recognize her incredible hospitality.

W. TA _{on Google}

Mar 29th, 2024

Loved the hospitality.

Eric Miller _{on Google}

Mar 23rd, 2024

The rooms are starting to show wear, especially in the bathroom. Otherwise it's everything you can expect from Holiday Inn

juan e sampedro _{on Google}

Mar 14th, 2024

DO NOT EVER ATTEMPT TO GO TO THIS HOTEL. I went there for 4 days originally but as of the second day that I am writing this review I am leaving. First the front desk lady Stephanie is rude, unprofessional and does not care about your complaints and will do absolutely nothing to solve it. When I first checked in my bed had what appears to be a bed bug. Then the next day in the morning there was not hot water. I had to run to my job and in the afternoon I addressed all the issues with Stephanie . And she said in a respective way that she does not have more rooms available . Despite the fact that I went online and I saw availability. I am paying for the king suite is the most expensive room that they have and she just does not care. She told me that she could not reset the hot water and that I needed to show her a picture of the bug. Also she told me if I was going to take a shower to let her know .. I mean really seriously!!! I paid for privacy and things to be clean and working. No one needs to know if I am taking a shower in the morning afternoon or whenever she just told me to contact managers and did not offer any solution
Please stay away from this hotel
Noteworthy details: DO NOT EVER ATTEMPT TO GO TO THIS HOTEL. I went there for 4 days originally but as of the second day that I am writing this review I am leaving. First the front desk lady Stephanie is rude, unprofessional and does not care about your complaints and will do absolutely nothing to solve it. When I first checked in my bed had what appears to be a bed bug. Then the next day in the morning there was not hot water. I had to run to my job and in the afternoon I addressed all the issues with Stephanie . And she said in a respective way that she does not have more rooms available . Despite the fact that I went online and I saw availability. I am paying for the king suite is the most expensive room that they have and she just does not care. She told me that she could not reset the hot water and that I needed to show her a picture of the bug. Also she told me if I was going to take a shower to let her know .. I mean really seriously!!! I paid for privacy and things to be clean and working. No one needs to know if I am taking a shower in the morning afternoon or whenever she just told me to contact managers and did not offer any solution
Please stay away from this hotel