Midlothian, VA Mortgage Lender

Randi and Susan were very helpful in making sure that I fully understood what I needed to do and what I needed to provide. Instructions were timely and concise

Ken is amazing! He made this process so easy for us and was willing to help with whatever he could. Very knowledgeable, kind, and breaks down anything you need help under ... more

Mark is a real pleasure to work with. He was with us every step of the way and helped us smoothly through the whole process. He also gave great advice!

It was such a pleasure working with Emily and team and are so grateful for her kindness and extensive knowledge. As first-time homebuyers, we were nervous to enter the re ... more

Branch manager left the branch and went to winterfield branch leaving no one in authority or knowledge of how to assist non profit accounts. Sent us to winterfield, she h ... more

Awesome! Thank you all so very much!

andbmy

Professional & personable !!!

I know it's hard for this bank to keep good employees long term, but the customer service is terrible, especially from management.

Dear CrossCountry Morgage Staff, I would like to thank God, you, and your staff for a very outstanding job you and your staff did with helping me get my house refinanced. ... more

Kristine Spencer will not stop reaching out to me to try and sell my mother’s estate. My mother died in front of me. I have advised Ms. Spencer on multiple occasions th ... more

I had the opportunity to speak to the Consumer Regional President Debbie Coleman I have to admit, I was surprised she returned by call sooner than the time frame advised. ... more

This company wont stop calling despite my many requests to take my number off their lists. Its insane.

Ryan was incredibly helpful throughout our home buying process. He made sure to update us on every little thing and was great at communicating each step of the way. This ... more

Jack Carpenter is customer service oriented without ego. We enjoy working with Jack on transactions involving his clients as we know that he is honest, knowledgeable and ... more

Kevin and Suzanne have great customer service, attention to detail, and make sure our clients close on time! Thank you for all your hard work!

'Ridiculously efficient' is the phase that comes to mind when I think about Derrick Whitfield - TowneBank Mortgage. Derrick is on point, Towne Bank service is seamless. G ... more

We would strongly recommend Raleigh Hood for anyone looking for Mortgage services! He is extremely professional and an excellent communicator! We could be happier!

Whoever answered the phone could not help me in any way. Had to call the 1-800 number.

just purchased a home from Al and Koah these are the agents you want working for you to find your home. They dont give up they are there to help with every step. Excellen ... more

Ryan Charles is fantastic. Weve used him twice and will use him again in the future. Hes friendly, kind and very responsive.

Shout out to Denise Blaha! We have bought and sold several homes and rental properties for almost 35 years. For the first time EVER, we received an extra copy of the sett ... more

Good communication throughout! Easy process.

Terrible sums it up in one word. He called us to refinance our mortgage because rates were so low. We filled out the application and setup our online portal. Then nothing ... more

We had a rate low rate we refinanced. They lied and gave us the highest rating they could give us. I pray that this company is investigated and that everybody theyve scam ... more

Wouldnt recommend .

This guy Tim Scott Wenk runs this company. (He has obviously posted below.) He has ripped me off for approximately $4800.00 in closing costs. I am filing criminal (false ... more

Please take notice that their exceptional customer service stops once your loan closes. After you sign the loan documents, customer service reps are rude and will tell y ... more

As of August 2021, the positive reviews appear to be from realtors and they are completely FALSE! No one truly loves their mortgage company, but choosing First Home Mort ... more

Blake was super helpful and communicative throughout the whole process. I feel like he really knew a lot, and answered every question I had. I also love US Bank, and thei ... more

I stayed in one of their houses, 5124 Felton Rd, for 2 years. Never missed a rental payment. Even through Covid. However, I recently moved out and these people not only d ... more