Michael's Toyota of Bellevue Parts

Service representative amazing thanks
Sep 17th, 2023

Extremely Disappointing Customer Service Experience at Michael's Toyota! I recently visited Michael's Toyota with the intention of exploring the Toyota Tacoma TRD Pro and 4Runner models. However, I left feeling incredibly disappointed and frustrated with the level of customer service I received. Firstly, I was seeking assistance in understanding the differences between the Tacoma TRD Pro and 4Runner, as I was confused about which one would better suit my needs. Unfortunately, the staff members I encountered showed no interest in helping me make an informed decision. They seemed uninterested and unresponsive to my inquiries, providing little to no information about the vehicles. Moreover, when I expressed my desire to test drive the Tacoma TRD Pro and 4Runner, I was met with resistance and told it wasn't possible on that particular day. This lack of flexibility and unwillingness to accommodate my request further added to my disappointment. Additionally, I had hoped to receive guidance on the specifications, features, and performance of both vehicles. However, the staff members appeared uninformed and unable to provide any meaningful insights. I was left to research and gather information on my own, which defeats the purpose of visiting a dealership for expert advice. As a result of this disheartening experience, I have decided not to pursue a purchase from Michael's Toyota. Although the dealership may boast positive reviews on platforms like Google and Yelp, my personal encounter was far from satisfactory. I hope this review serves as constructive feedback for Michael's Toyota, highlighting the importance of attentive customer service and knowledgeable staff members. Future customers should be aware of the potential challenges they might encounter when seeking assistance at this dealership.
May 31st, 2023

Aug 28th, 2022

Knowledgeable and professional staff. Very friendly and willing to help ensure I have the correct part
Mar 19th, 2022

They will sell you a service until when you need for them to honor. There is a disconnect between what sales folks sell you in extended warranty and the service team trying to help out the customer. I was sold the Platinum extended warranty coverage which included roadside assistance. When I tried to call in, the service guy was unaware of such a feature on the extended service contract and send me on wild goose chase. He claimed he was the Moses in the service department and worked there for 28 years! Luckily I found the documentation that the coverage is indeed there and I chose to get the vehicle towed and serviced elsewhere.
Feb 25th, 2022