Chase Bank

ATM has been broke on and off for 2 weeks. 8/31/23 ATM ate my check, gave no receipt and didn't show in my account. Called customer service and was routed overseas, asked to be transferred to U.S. representative and never got anyone. 9/1/23 Called Oly branch..no answer, was routed to an 800 #. Service is very poor and ATM is out of date...switching banks.
Sep 3rd, 2023

Had to order new checks & get some printed. I find myself using more checks these days. Didn't realize I had run out completely! They were great! Pros all the way.
May 20th, 2023

I made an appointment to open a joint account and was "served" by a truly self absorbed little prick of a man named David. I was a chase customer for years in several different branches and states and have never received treatment like I did today. The problem developed when I took and covered up my personal documents and credit card required to start the account while he regaled me with how many protocols and security measures are taken at chase. He told me to not put my documents away, I told him I had been a victim of identity theft and didn't want my personal financial info laying open on his desk. He informed me again that he needed the documents and I replied "Right now? You havent even entered anything into the computer yet, you have just been talking about how big, respectable and safe chase is. I would rather keep my documents and cards closed on my lap until you actually need them. Is there a problem with that?" He then said that we didn't need to open the account today, like he was giving me some sort of threatening ultimatum. I said "I guess we don't" and left the building. Taking my business elsewhere.
Mar 18th, 2024

If I wanted to talk to a computer, I have an Alexa, or a TV, or a mirror, or a vacuum! All of which I'd rather talk to than the automated system at Chase. Additionally, if I do get a person, they're generally pretty nice, but the hunt for a live human being to receive assistance is a very time consuming process when and all the robotic voice says is go to the website and the website doesn't have the answer I need which is how to find a human being at Chase Bank ... I will drive to the bank now and hope it is open and hope that they'll exchange euros and hope that there's a live person there and hope there's not a huge line to talk to a live person because apparently they're in high demand which means that there are money maker! Chase, how do you not see that something in demand makes money?
Oct 18th, 2023

My husband and I stoped by at this location and after waiting about 30 min a "David" person came and asked our name, and showed us his room. We sat, and we told him about why we were there and what type of account we want to open (we had already account there). He said ok, "you must be prepared" my question is if he is not there to help the chase costumers, and expect us to be fully prepared then what is he doing there? Then he asked for 2 cards! I gave him my driver license and my another bank card beside chase card, then he asked for green cart!!! or for citizenship!!! My question is, does he also ask native speakers for the green cart or for their citizenship status? If I was illegal in the US, at the first place I would not have chase account or driver license or many other things! Who carry green cart and passport always in her/his pocket to show to chase bank? Then he said if you don't have the physical cart or passport then he can't help us! Good job Chase bank for the discrimination in 2023 and horrible behavior to us!!!
Sep 10th, 2023