Avis Car Rental

If I could give zero stars I would. I reserved a vehicle with Avis for our military move from CA to TX. I prepaid to make sure that our vehicle would be available when we needed it. I reserved the vehicle on 1/12 for the dates 2/17 through 2/23. Someone from the Avis in Barstow called me a day before I was to pickup the vehicle to tell me that corporate came and took all the cars from their lot and they are canceling my reservation. She said they had zero cars (I reserved an SUV). They said that they would be refunding me but it would take 3 to 5 days to get the money back. I asked how they could call someone and cancel the day before and then can't give them the money back right away. Shes said I would have to call corporate. So, I called corporate to which they said there was nothing that could be done and I would just have to wait for my money. I explained that I already spent $800 to reserve this vehicle from their company and needed that money to now figure something else out a day before my family had to leave. The person said there was nothing they could do. I asked how a company could operate like this and he said he would transfer me to a manager and then hung up on me. I called back and spoke with someone else. They said that my reservation still showed active and that they have no record of any of this. I asked for him to confirm with the Barstow location on having no cars available and he said he couldn't do that. It's beyond me that a company is run this way. The guy said he would cancel my reservation and start the refund process (meaning no one has even done that yet) and I wouldn't see my money for up to five days. Please do not do business with this company and learn from my mistake. Moving is already expensive enough without this.
Feb 9th, 2022

Dec 23rd, 2021

Aug 26th, 2021

Extremely nice, polite and definitely professional..
Aug 14th, 2021

Aug 12th, 2021