Union Bank

Michelle Williams _{on Google}

Mar 3rd, 2023

Friendly, helpful staff

Shannon A. _{on Yelp}

Nov 2nd, 2021

Another terrible experience! This location was Santa Barbara Bank & Trust. I moved 30 business accounts from there because the cost to do banking with them went from $0 to $1500 a month. They obviously didn't care about my business. I just attempted to make a deposit through the drive thru - right at closing. I thought they closed at 6 but it was 5. The teller was willing to do it even though I told him I have a quite the deposit. Then someone else comes to the window and tells me this is too much money. I asked what the limit is and she said $2,500. My deposit was under that. She didn't care - the deposit looked large because there were a lot of $1's. Due to it being near closing she refused my deposit and told me I would have to go inside- even though the drive thru limit is $2,500.  She says the drive thru is suppose to be express . I had everything in order and deposit slip filled out. All they had to do was run the cash through their machine. They don't even have to count it themselves. Some people go above and beyond for their customers and some just couldn't care less. This deposit was for a non profit organization- I'm donating my time as it is. It's dreadful to have to deal with this bank or this branch! I declined speaking to the manager- I had to pick up my daughter and they had already wasted enough of my time. I thought I was speaking to the manager when it was not the original teller that greeted me.

Patricia B. _{on Yelp}

Oct 11th, 2021

I have been with this bank for at least 20 years. They need to do a better job of training them. I wanted to cash a check that someone made out to me. The teller asks me if I made this check out after she had already looked at my drivers license.

Frankie Lechuga _{on Google}

Mar 20th, 2021

Great service from staff especially one young lady named desiree delamora. she was exceptional an helped me with all my loan questions.