Red Dog Cooling, Heating & Plumbing

Amy Smith _{on Google}

Mar 9th, 2024

Horrible customer service when trying to get questions answered about our account. As far as I'm concerned I will find another company to deal with.

Julia Ware _{on Google}

Jan 25th, 2024

I scheduled a flush of my tankless water heater. It should have been a red flag that they wouldnt give me a quote when I scheduled. The plumber was scheduled to arrive at 8:30am and arrived at 2pm. He then quoted me $580 to flush the tank. I was shocked and declined the service after waiting all day for him. The plumber asked me to please tell corporate about this as he agreed that the price was outrageous. At least the plumber was honest even if the company is a scammer.

Sean Doherty _{on Google}

Jan 17th, 2024

I used Red Dog for 10 years. I will not be using FH Furr. I set up an annual service inspection 3 months in advance (earliest date I could get). I called to confirm the day before. They missed the appointment window. When I called to check was told they were late, but would be there soon. Over an hour later they called to say they werent going to be there after all. As I tried to explain my frustration with the lack of timely communication I was interrupted repeatedly. Thats no way to deal with a customer. I understand emergency service comes first. Just dont treat other customers like they dont matter.