Rachel Rooney - State Farm Insurance Agent

Our Home insurance policy has been with State Farm Insurance since the mid '70s. The policy was recently inherited by Rachel her office after our previous agent passed away earlier this year. Rachel, and her office worker Lily (Liwliwa Badua), are probably the most unprofessional people i've had the misfortune of having to work with. Regardless of our inabilities to solve my problems with our home insurance, i had also tried to start a personal articles policy for some camera equipment i had recently purchased. Every phone call i've had with Lily (because Rachel herself was never in the office) concluded with some form of "let me look into that for you and call you back tomorrow" - to which i was *never* called back. My first correspondence about obtaining a personal articles policy was on Aug 15, 2022... to this day, Sept. 1 2022, and even after telling her the quote she gave me looked good and to move forward with the policy, i am still without an policy. I am giving 1/5 stars because i guess they picked up the phone when i called, sometimes. Definitely would not recommend.
Mar 14th, 2023

Rachel and Mandy are so awesome. Very caring, knowledge and always make sure that my best interest are met. She is the bast State Farm agent that I ever had I highly recommend her her and her office staff to all
Oct 1st, 2022

I recently called in and spoke to Macy who was very helpful n kind, she was assisted by Mandy who as well was nice, they both worked together to get my vehicle insured very quickly i highly recommend them to help and provide anyone with your insurance needs.
Jul 16th, 2022

Rachel and her crew are awesome! My van got stolen and found totaled. She got the ball rolling and we were back on the road with a new (used) car in no time. Drove out to the other side of the island to check on us. The best!
Jun 13th, 2022

Great customer service! Willing to answer any and all questions and explains information in detail while making coverage easy to understand, 10/10!
May 28th, 2022