Budget Car Rental
-
3010 Aviation Way
West Columbia, SC 29170 - (803) 822-8346
- Website
Hours
Chamber Rating
-
Scott MacLean
The TL;DR - this location will disregard pre-paid rental agreements and deliberately overcharge you. Then they will deny all wrong doing and refuse the refund the overcharge. They also took advantage of my wife's disabilities. Avoid at all costs. Update: After getting in touch with a social media office of some kind for Budget, they sent me a $50 refund (nice, but less than we were overcharged). When they looked into it further with the airport location they (the airport location) replied that we were charged correctly for the extra hour. However, the rental details ** they sent back ** clearly show that we were charged $44 for the an extra hour. They refused any refund. The pre-paid rental agreement clearly shows a 2 days plus one hour rental including all fees. This is flat out fraud! And if you look at the reviews below you will see it is their normal practice. In addition to contacting Budget headquarters about this, I will be contacting the better businesses bureau to lodge a complaint as well as the airport authority and anyone else I can find (state lawmakers). It might be tolerable to make a mistake if you are willing to correct it, but when you deliberately and flagrantly defraud customers and then deny you have done so, that is beyond the pale. And then they had the nerve to suggest it was all ok because my handicapped wife, who is in pain every moment she is on her feet, did not notice the overcharge when she initialed the form. Shame on them. Avoid this Budget location at all costs. ---------------------------- Be aware that this location will cheat you. They took full advantage of my physically disabled wife and cheated us out of almost $100. They did not honor the prepaid rental that I had booked which clearly stated that they rental was for two days and one hour. They did not honor the fact that the prepaid rental CLEARLY stated "Inclusive of all taxes and fees." When I called their administrative offices I was responded to in a very disrespectful way. Rather than being helpful they denied that they had over charged me at all. They refused to listen to my explanation and kept interrupting me when I tried to explain what the original agreement stated. I do not take kindly to being blatantly cheated, much less so when they take advantage of my wife's disability and when they respond rudely to my questions. I will never rent from them again.
Jan 10th, 2024 -
Eric Rosa
The service in North Carolina and South Carolina are poor service and their customer service does not help their customer.
Oct 24th, 2023 -
Sara Tom
Awesome vehicle and staff very friendly
Sep 5th, 2023 -
Tyler Lyerly
Nothing wrong, overall good experience. Nice car.
Aug 18th, 2023 -
shemmy baley
May 29th, 2023
Contact Info
- (803) 822-8346
- Website
Questions & Answers
Q What is the phone number for Budget Car Rental?
A The phone number for Budget Car Rental is: (803) 822-8346.
Q Where is Budget Car Rental located?
A Budget Car Rental is located at 3010 Aviation Way, West Columbia, SC 29170
Q What is the internet address for Budget Car Rental?
A The website (URL) for Budget Car Rental is: https://www.budget.com/en/locations/us/sc/west-columbia/cae
Q How big is Budget Car Rental?
A Budget Car Rental employs approximately 20+ people.
Q What days are Budget Car Rental open?
A Budget Car Rental is open:
Saturday: 8:00 AM - 11:00 PM
Sunday: 8:00 AM - 11:00 PM
Monday: 7:00 AM - 11:00 PM
Tuesday: 7:00 AM - 11:00 PM
Wednesday: 7:00 AM - 11:00 PM
Thursday: 7:00 AM - 11:00 PM
Friday: 7:00 AM - 11:00 PM
Q How is Budget Car Rental rated?
A Budget Car Rental has a 3.4 Star Rating from 45 reviewers.
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Ratings and Reviews
Budget Car Rental
Overall Rating
Overall Rating
( 45 Reviews )Scott MacLean on Google
The TL;DR - this location will disregard pre-paid rental agreements and deliberately overcharge you. Then they will deny all wrong doing and refuse the refund the overcharge. They also took advantage of my wife's disabilities. Avoid at all costs.
Update: After getting in touch with a social media office of some kind for Budget, they sent me a $50 refund (nice, but less than we were overcharged). When they looked into it further with the airport location they (the airport location) replied that we were charged correctly for the extra hour. However, the rental details ** they sent back ** clearly show that we were charged $44 for the an extra hour. They refused any refund.
The pre-paid rental agreement clearly shows a 2 days plus one hour rental including all fees.
This is flat out fraud! And if you look at the reviews below you will see it is their normal practice.
In addition to contacting Budget headquarters about this, I will be contacting the better businesses bureau to lodge a complaint as well as the airport authority and anyone else I can find (state lawmakers).
It might be tolerable to make a mistake if you are willing to correct it, but when you deliberately and flagrantly defraud customers and then deny you have done so, that is beyond the pale.
And then they had the nerve to suggest it was all ok because my handicapped wife, who is in pain every moment she is on her feet, did not notice the overcharge when she initialed the form. Shame on them.
Avoid this Budget location at all costs.
----------------------------
Be aware that this location will cheat you. They took full advantage of my physically disabled wife and cheated us out of almost $100.
They did not honor the prepaid rental that I had booked which clearly stated that they rental was for two days and one hour.
They did not honor the fact that the prepaid rental CLEARLY stated "Inclusive of all taxes and fees."
When I called their administrative offices I was responded to in a very disrespectful way. Rather than being helpful they denied that they had over charged me at all. They refused to listen to my explanation and kept interrupting me when I tried to explain what the original agreement stated.
I do not take kindly to being blatantly cheated, much less so when they take advantage of my wife's disability and when they respond rudely to my questions. I will never rent from them again.
Eric Rosa on Google
The service in North Carolina and South Carolina are poor service and their customer service does not help their customer.
Sara Tom on Google
Awesome vehicle and staff very friendly
Tyler Lyerly on Google
Nothing wrong, overall good experience. Nice car.
shemmy baley on Google
Overall Rating
Overall Rating
( 45 Reviews )Write a Review
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