Hertz Car Rental - Providence - Tf Green State Airport

My flight was delayed until 12:30am. I called before my flight took off & was told by the person on the phone that they stay open until 2am when flights are delayed. My flight # was on my reservation too! I arrived at the counter at 1am & not a soul in sight. There was a group of 6 other people that also called prior & were told the same thing. We all had to find taxis. This place is a joke! Will never use them again.
Apr 5th, 2024

Sarah was WONDERFUL!! Thankful for caring people who make traveling easier.
Mar 21st, 2024

Excellent service and great customers service
Feb 28th, 2024

As a frequent traveler and a President's Club member with Hertz, I usually expect a seamless experience when renting a car. However, my recent encounter at the Hertz rental car location left much to be desired. Upon checking in, I was disappointed to find that despite my status, I wasn't offered my choice in a complimentary upgrade. When I inquired about alternative options, the clerk's attitude was less than accommodating, displaying a lack of willingness to assist. Returning the car was another hassle altogether. I was instructed to leave the keys in the vehicle and was assured that I would receive a receipt via email the following day. To my dismay, I discovered an unexpected charge on my card. Upon contacting Hertz, I was informed that the car's check-out hadn't been processed, leading to the erroneous charge. They assured me that an email with the receipt would be sent within a few hours. Disappointingly, the next day arrived with no receipt in sight. When I called the location seeking clarification, the representative brushed off my concerns and insisted on transferring me to customer service. To my disbelief, she simply placed the phone down, engaging in a casual conversation in the background, and never followed through with the transfer. Frustrated by the lack of professionalism and assistance, I eventually took matters into my own hands and contacted customer service independently to obtain my receipt. Overall, my experience at this Hertz rental car location fell short of the expectations associated with the brand. From unhelpful staff to procedural mishaps, it was a far cry from the seamless service one would anticipate, especially as a loyal customer. Improvement in customer service and operational efficiency is undoubtedly needed at this particular branch.
Mar 23rd, 2024

An employee lied and said I scratched a car when they did. I was forced to pay over 1k! STAY AWAY! This location is not properly monitored nor do they care about you.
Feb 21st, 2024